Boutique Manager - Leeds

Attractive salary dependent on experience + Great potential Bonus + Excellent Benefits including private medical and Nespresso Coffee Machine with capsules.

Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual flexible working needs; don’t let this stop you from applying.

Position Summary

We’re looking for an inspiring and empowering Boutique Leader. Responsible for the entire daily operations of the Boutique, you will drive our culture of elevated customer experience, empower your team to communicate our brand purpose, vision, and stories to exceed the expectations of every customer, whilst optimizing the commercial success of the boutique.

A day in the life of a Boutique Leader…

• Taking ownership of the overall commercial success of the boutique.
• Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
• Being a proud and passionate brand ambassador for the Nespresso brand.
• Inspiring your team to be the best they can be, being supportive, caring, and leading by example.
• Strategic planning and execution of business goals with internal and external stakeholder management.
• Creating and developing local relationships with other retailers and local businesses.
• Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
• Responsible for the safe and compliant day-to-day operations of the Boutique.

What will make you a successful Boutique Leader?

• You’ll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set.
• You’ll have a proven track record of delivering exceptional customer service utilizing your communication and interpersonal skills.
• You’ll be able to rapidly build strong working relationships with your customer base and be happy to support and challenge where needed.
• Previous experience making key decisions and action planning to drive results.
• Previous line manager experience and knowledge of HR best practice.

What we’ll offer you

In return, as part of Nestlé we’ll offer you first-class training and great career development opportunities. You can count on us for an attractive benefits package:

• Up to 10% bonus
• 25 days holiday + bank holidays
• A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.
• Excellent training

We will be considering candidates as they apply and we may close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know.

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.