Bodyshop Manager

Activate Group Limited; Wells-Next-the-Sea; On-site; GBP 30,000 - 60,000

Job description

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Job title: Bodyshop Manager

Department: Activate Accident Repair

Location: 3 Stag Road, Tunbridge Wells, TN2 3BQ

Hours: 42.5 hours per week Monday - Friday

We're looking for a Bodyshop Manager to be part of our success story in Tunbridge Wells.

About the role

Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability.

Key responsibilities

• Plan resources and equipment levels around budgets and financial plans.
• Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning.
• Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
• Manage daily production coordination.
• Regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets, and customer service scores.
• Manage customer complaints from initial contact through to conclusion, carrying out root cause analysis on each complaint, identifying, and implementing any actions required.
• Promote good communication throughout all areas of responsibility, developing and fostering a pro-active attitude through regular, open, and honest communication that supports the achievement of Company objectives.
• Conduct regular performance reviews with all team members, monitor targets, and identify training needs.
• Lead all recruitment activities in partnership with the People team.
• Promote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nominations.
• Lead support for all site apprentices to review their progress.
• Ensure adherence to all Health and Safety regulations on site and monitor audit performance, taking action where required.
• If required, lead and manage the site to achieve BSI Kitemark.
• Support other Group sites when required.

Skills and experience

• Technical knowledge and experience of the Accident Repair and Bodyshop industry.
• Previous experience within a management position with the ability to lead and coach the team.
• Ability to organise office administration, control systems, and financial resources.
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry, and best practice.
• Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H.
• Knowledge and understanding of BSI Standards and accreditation.
• Strong numeracy and literacy skills.
• Excellent communication skills.

Benefits

• Car Allowance
• Bonus
• BUPA Private Healthcare
• 33 days holiday (including bank holidays)
• Personal health cash plan - claim back the cost of things like dentist and optical check-ups.
• Enhanced maternity / paternity / adoption / shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everybody!

About Activate Accident Repair

Activate Accident Repair is a group of best-quality vehicle repair centres, located across the UK in areas where demand is highest. We're a complete accident repair partner, investing in the latest repair technology to ensure quality and efficiency in every stage of the process. Each bodyshop is purpose-built and operated by highly-trained technicians - with the tools and expertise to repair all vehicle types, including EV and Hybrid. We're committed to service excellence, with best practice processes in place across every one of our centres.

Part of Activate Group, we help to deliver best-quality accident management services for the fleet and insurance industries. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Our Purpose and Values

Purpose: Make someone's bad day better.

Values:

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team player. Win together, learn together, respect each other.