Blue Badge Assessor

Oxfordshire County Council; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job description

About Us

The Customer Service Centre (CSC) provides centralised contact for customer enquiries across a wide range of council services via phone, email, social media, and face-to-face. Our vision is to provide excellence in customer experience to the residents and visitors of Oxfordshire.

About the Role

As the Blue Badge Assessor in the contact centre, you will work closely with the Blue Badge Team to support disabled residents in their Blue Badge application. The role requires you to facilitate face-to-face clinics across Oxfordshire to assess Blue Badge applicants’ mobility against the Department for Transport Blue Badge criteria. You will also lead on internal Blue Badge workshops where you will support and develop the wider Blue Badge Team on their understanding and decision making. This role is fast-paced, dynamic, but very rewarding.

About You

Are you a Physiotherapist or Occupational Therapist? Can you effectively facilitate face-to-face clinics for disabled people? Have you got experience of working in the community and within a large team? Do you challenge the status quo, find innovative solutions to challenges and have a passion for providing excellence in customer experience? If this is you, or who you aspire to be, then we want to hear from you!

Rewards and Benefits

• Culture of flexible working
• Technology to support agile working where role permits
• Up to 33 days holiday p.a. plus bank holidays
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development

Our Commitment to Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our Commitment to Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our Commitment to Safeguarding

Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our Commitment to Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part-time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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