Bistro Attendant AM

Meyer Jabara Hotels; Salisbury; On-site; GBP 40,000 - 60,000

Job description

88 Exeter St, Boston, MA 02116, USA Req #923

Monday, November 27, 2023

Creating "heart connections" with customers, associates, and owners is the foundation for success at the Courtyard Boston Copley Square. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service, and a spirit to serve from the cornerstone of a future with Meyer Jabara Hotels.

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Bistro Attendant at the Courtyard Boston Copley Square creates an environment that allows for a great experience.

No matter what position you are in at the Courtyard Copley Square Boston, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Overview

The Bistro Attendant at the Courtyard Boston Copley Square is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests' orders and collecting payment.

Responsibilities

• Bistro Attendant at the Courtyard Boston Copley Square must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end-of-shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy, and clean.
• Consistently upsell food, beverage, and promotional items to guests.
• Be familiar with fire extinguishers, locations, and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.