Billing Customer Service Coordinator

Job Description Summary

South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking a Billing Customer Service Coordinator to join our Patient Accounts team. Under the general direction of the manager of Cash & Vendor Management, the Billing Customer Service Coordinator will provide support for all Patient Accounts billing activities.

Job Description

Duties include, but are not limited to:

1. Payment arrangements, credit card transactions, and researching billing inquiries.
2. Communicating with appropriate personnel for research and resolution to inquiries.
3. Generating outgoing calls to patients in response to inquiries.
4. Reviewing and researching correspondence related to patient accounts.
5. Adhering to Hospital Credit Collection Policy, and HIPAA Privacy Regulations for all patient-related contact.
6. Other duties as required.

Skills & Abilities

• Excellent written, verbal, and interpersonal communication skills.
• Ability to handle sensitive information confidentially.
• Ability to work independently.
• Ability to prioritize work appropriately in a fast-paced environment and manage multiple tasks in a timely manner.
• Proficiency in MS Office suite.

Qualifications

• High School diploma (Associate or Bachelor's degree preferred).
• Prior customer service experience, including extensive phone work with incoming/outgoing calls; healthcare experience preferred.