Bespoke Hotels - Operations Manager (Live in available)

Bespoke Hotels; Ross-on-Wye; On-site; GBP 25,000 - 35,000; Full time

Job description

About Us

Nestled beside Gairloch Bay, The Gairloch Hotel overlooks several quiet, secluded beaches, as well as offering spectacular views of the world famous Isle of Skye. Surrounded by a landscape rich in wildlife with unspoilt shores, lochs and mountains, The Gairloch Hotel provides a perfect base for holiday makers to take in some of the most beautiful scenery to be found in Britain.

With 72 bedrooms, as well as a restaurant and lounge bar, guests can enjoy a calendar of live entertainment on site, alongside all the tranquillity associated with the beautiful scenery of Wester Ross, Raasay, and the Western Isles.

We truly believe our people are our biggest asset and to reflect that we offer:

• Market leading Rates of Pay
• Anniversary Bonus
• Flexible Shifts, full and part time to fit around other commitments
• 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
• Full Training and Supervision Given
• Opportunity to gain recognised qualifications to help you progress
• Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
• Introduce a Friend Scheme worth £600+
• Anniversary weekend stay for you or to give as a gift to family or close friends
• Access to complimentary Mental Health & Wellbeing services
• Discounted Bespoke Hotel Stays, for you, your family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits
• & many more!

We currently have an amazing opportunity to join the team as Operations Manager.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties Will Include

• Ensuring all employees consistently achieve product and hospitality service standards.
• Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
• To act on behalf of the General Manager in their absence.
• To carryout quality training and coaching in a systematic and professional manner.
• Monitor and comply with all company and legal statutory requirements.
• Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
• To carry out the departmental welcome induction to the set company standard.
• Complete performance reviews in line with Company policy and ensure agreed objectives are set.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.