Benefits Manager, UK&I

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What this job involves:

The Benefits Manager, UK&I will be responsible for managing and providing leadership to the HR Operations team across all benefits including Health and Welfare, Retirement, and Financial and Physical Wellness. Plans, directs, and controls the activities and staff involved in the implementation and administration of Company employee benefit programs. Serves as subject matter expert and provides guidance to Tier 1 team on employees' queries. Supports the Benefits CoE in developing processes and procedures to drive and assist in the development of operational efficiencies.

What your day-to-day will look like:

Benefits Delivery:

1. Manage end-to-end cyclical activities e.g. benefit renewals, communications, regulatory reporting, documentation, etc.
2. Support Tier 1 in resolving complex benefits-related queries and escalations.
3. Act as subject matter expert for the wider HR team in relation to benefits queries.
4. Maintain benefits communications and leverage provider resources, internal networks, and technology to drive benefits engagement.
5. Partner with the HR Ops team to support benefits delivery and proactively collaborate with the team to develop/improve processes, aiming to minimize administration errors and drive operational efficiencies.
6. Consult with the Benefits CoE resource to ensure a globally/regionally consistent approach to benefits delivery.
7. Maintain the inventory of programs, policy documents, calendar of activities, etc., to ensure a clear understanding of the programs and activities required to actively manage.
8. Provide technical expertise to the business on complex issues as required.
9. Overall responsibility for the delivery of all voluntary benefit enrollments including renewals, effective communication, and project management.
10. Act as project lead for items that require involvement from Benefit Operations.
11. Ensure timely changes to benefits-related systems.
12. Upon notification of a new plan/program, identify the file requirements to support and work with the Benefits CoE/implementation team. This includes changes to existing programs and developing comprehensive test plans.
13. Manage vendor and 3rd party relationships, working closely with them to ensure service levels, budgets, and agreements are adhered to.
14. Responsible for timely submission and processing of invoices.

Data Integrity Management:

1. Provide guidance on compliance, vendor utilization, and external relationship management/utilization to all division and/or business unit representatives.
2. Oversee metrics tracking.
3. Identify potential areas of compliance vulnerability and risk and provide guidance on how to avoid or deal with such situations.
4. Manage audits of payroll/benefits data, especially concerning benefit deductions.
5. Manage internal compliance audit and monitoring activities inclusive of department and overall organization.
6. Invoice Management for UK Benefits.
7. Contribute to creating a budget and ensure billing is monitored frequently to streamline costs and invoicing processes for vendors.
8. Act as the escalation point for issues with data compliance risk (e.g., tax implications, legal ramifications, etc.).

Governance:

1. In partnership with Benefits CoE, manage benefits programs in line with the agreed operating framework. Proactively review and offer recommendations for enhancements to guiding principles, policies, and processes. Programs include pensions, healthcare, insured risk benefits, car benefits, wellbeing programs, and other perks.
2. Maintain the inventory of programs, policy documents, calendar of activities, etc., for a clear understanding of the programs and activities required to actively manage.

Process Efficiency/Management:

1. Act as a solutions architect assessing chronic data issues that could be solved programmatically.
2. Provide guidance on research and resolution of interface-related issues, including the error reporting process.
3. Evaluate existing procedures and identify optimal solutions, whether administrative or systematic, to improve internal processes and ultimately user experience.
4. Collaborate with other internal departments (HRIS, Payroll, Tax, Legal, Finance, and Compliance) to ensure operational success across the organization and support feedback documentation and enhancement cycles.
5. Support Benefits CoE in all aspects of Open Enrollments, including submission of headcount/salary-related data to the vendor.
6. Build strong relationships with internal and external partners to ensure optimal process satisfaction.

UK Transitions:

1. Support the UK business and PXP’s with key TUPE transfers with benefits management.
2. Provide statistical analysis on benefits usage and ROI to aid both management reporting and proposals.

Stakeholder Management:

1. Build effective working relationships with key stakeholders, including People Partners, PSD, Global Reward teams, Procurement, Legal/Compliance, and Finance to successfully deliver change initiatives.
2. Monitor legal, tax, and statutory requirements, developing processes and controls to ensure compliance with internal and external regulations.
3. Responsible for frequent and proactive communication on operational execution and delivery.
4. Create and use formal processes and tools to manage resources, budgets, risks, and changes.

Required Skills and Experience:

1. Workday HRIS knowledge.
2. Project management experience implementing new programs.
3. Functional knowledge of data interfaces.
4. Excellent consultative problem-solving skills.
5. Strong communication and presentation skills.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!