Benefits Administrator

University of the Pacific; Stockton; On-site; USD 69,000; Full time

Job description

Duties performed during standard business hours; additional time may be required to meet business needs or deadlines.

Position End Date

Open Date: 04/04/2025

Close Date: Open Until Filled

Special Instructions to Applicants

For Applicants Seeking Job Opportunities within the University:
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship

This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose

The Benefits Administrator oversees the administration of the designated employee benefit plans and programs, ensuring compliance with regulations and providing exceptional support to employees and the HR department. This role is responsible for managing benefit enrollments, claims processing, account reconciliation, audits, open enrollment, and benefits-related communications and events.

Essential Functions

• Administer designated employee benefit plans and programs, ensuring accuracy and efficiency.
• Serve as the primary point of contact for employees, third-party administrators, insurance carriers, and consultants regarding benefit enrollments, claims, and issue resolution, including oversight of electronic data transmissions.
• Conduct timely reconciliations of benefit billings, including invoice processing, benefit deductions, general ledger accounts, bank statements, and retirement accounts.
• Research and resolve discrepancies related to billing, enrollments, deductions, and other benefits-related inquiries.
• Maintain and analyze benefits databases, develop spreadsheets, and generate ad hoc reports.
• Process and validate employee benefit enrollments in the HRIS system.
• Provide retiree benefits support, facilitating seamless communication and the enrollment process as needed.
• Collaborate with HR, Payroll, and other departments to ensure accurate and timely benefits processing.
• Ensure compliance with legal requirements, industry standards, and institutional policies.
• Coordinate the annual open enrollment process and year-end benefits administration activities.
• Maintain and update benefits-related websites, documentation, and communications to reflect policy and plan changes.
• Conduct biweekly benefits orientations for new employees, providing clear and comprehensive information.
• Deliver outstanding customer service by addressing benefits inquiries via phone, email, and in-person interactions.
• Research and recommend enhancements to benefits programs to improve offerings and cost efficiency.
• Perform other related duties as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff.

Minimum Qualifications

• Bachelor’s Degree (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework).
• Two (2) years of benefit administration experience.
• Three (3) years of customer service experience.

Preferred Qualifications

• Knowledge of employee benefits, insurance policies and related regulations.
• Proficiency in HRIS systems and other relevant software.
• Work experience and knowledge of benefit account reconciliations.
• Strong organizational skills and ability to multi-task to meet deadlines.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties require constant sitting and repetitive motion while using computer keyboard and phone. Frequent walking, standing and simple grasping. Occasional climbing stairs, walking across campus, stooping and reaching. Constant communication using both spoken and written means. May be required to lift up to 25 lbs.

Work Environment/Work Week/Travel:
Work performed in a typical office environment with the use of computer, phone and office equipment. Duties performed during standard business hours; additional time may be required to meet business needs or deadlines.

Hiring Range

Hiring Range: $68,640.00 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor’s Degree OR Equivalent, (i.e. Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework)?
  • Yes
  • No
• * Do you have at least two (2) years of benefit administration experience?
  • Yes
  • No
• * If you answered 'Yes' to the previous question, please describe your benefits administration experience:

  (Open Ended Question)

• * Do you have at least three (3) years of customer service experience?
  • Yes
  • No