Bathroom Design & Sales Consultant

Our mission is to improve people's homes, health and wellbeing with beautiful, expertly designed and affordable bathrooms.

As an award-winning multi-channel retailer with 3 stores in London, we have big plans for growth across the UK and globally.

Our 3D and VR design technology built in-house is at the core of our strategy. This will only be possible by continuing to find hardworking, ambitious, and dedicated people to join our growing team.

About You

Someone who is excited by joining a small but rapidly expanding company, you will thrive under pressure to deliver consistent sales results. You will be confident in building your own pipeline, selling complex solutions, and building lasting customer relationships.

You will also have an interest in architecture, interior design, and/or home improvement. You will be tech-savvy and have a good understanding of CRM systems and managing your emails. You may have experience in selling bathrooms, but if not, you will have the tenacity to do your homework to quickly pick up the industry and develop your own technical knowledge in addition to the training you will receive.

Most importantly, you will be a people person, a team player, and someone motivated to be the best you can possibly be.

Job type: Permanent / Full-time

Working Hours: 5 day weekly rota: 8-5pm Monday-Friday, 9-5pm Saturday, 11-4pm Sunday

Leave Allowance: 22 days rising to 25 based on length of service

Key Aspects of the Role:

The Design and Sales Consultant’s main responsibility is to delight our customers with beautifully crafted bathroom designs, backed up by expert technical and product knowledge. Key to your success is building and maintaining excellent customer relationships. You will evaluate customer needs and use our 3D proprietary design software to maximize customer value and ensure profitable sales.

Core Duties:

• Develop rapport with customers to understand their requirements, style, and preference.
• Be an ongoing student of cutting-edge and on-trend bathroom design.
• Develop and maintain an excellent product knowledge of our entire range of products and those of the wider industry.
• Provide support in developing new project designs and assisting in visualizing concepts utilizing cutting-edge 3D and VR technologies.
• Demonstrate initiative, enthusiasm, and a “can do” attitude.
• Be the friendly first point of contact for customers visiting showrooms, meet walk-in traffic, and convert into profitable sales.
• Answer all web calls and convert into single or multi-channel sales.
• Ensure that profit margins are maintained in accordance with our pricing policy.
• Ensure that after negotiations, customers leave feeling they have achieved good value.
• Ensure that the company CRM and ERP system is used in accordance with company guidelines to manage your pipeline, quotations, orders, and fulfill your reporting obligations.
• Identify trade opportunities and use outbound calling and email to build relationships and generate sales opportunities.
• Utilize resources provided by our Marketing department to understand our perceived competitors and the wider bathroom industry.
• Ensure that all activities are carried out in line with company procedures and processes.
• Provide customer service excellence at all times.
• Maintain a smart appearance at all times when in contact with customers.
• Ensure showroom presentation reflects the high quality and standards of our product range and design.
• Ensure all communication is professional, polite, and upholds our company values.
• Enjoy what you do, share this enjoyment with others, and be a positive role model for colleagues.
• Ensure all orders are handed over to our After Sales team in accordance with company processes.
• Collect customer feedback, drive social media reviews, and continually undertake market research for performance improvement.
• Work in collaboration with the Aftersales team to proactively improve customer experience.
• Any other duties that may be required from time to time.

What skills will help you succeed in the role?

• Good motivational skills.
• Unparalleled positivism.
• Product knowledge.
• Rapport building.
• Time management.
• Objection prevention and handling.
• Gaining commitment.
• Excellent closing techniques.

What are the measurements of success?

• Sales Revenue, GP, and Margin.
• Customer Satisfaction surveys with a minimum of 75% positive reviews.
• Meet and exceed personal KPIs.
• Complete personal quarterly objectives and satisfactory monthly SBD reviews.

• Commission of up to 15% of Sales GP

• Quarterly and annual bonuses for hitting key metrics

• Ongoing learning and development

• Scope for career progression

• Gym Membership or fitness credits

Required

• Proven track record of generating leads and converting into sales within a showroom environment.
• Problem solver with the ability to deliver alternative, innovative, and customer-focused solutions.
• Excellent sales and negotiation skills & customer service.
• Full of initiative, enthusiasm, and a “can do” attitude.
• Outstanding communicator (written and verbal).
• Professional appearance.
• Strong time management and organization skills.
• Good understanding of the KBB trade and retail industries, particularly within bathroom or interior design, installation, and related fields would be highly desirable.

Ready to Apply?

Click on the link below to apply for this role, upload your CV and cover letter/note. Please include an explanation of why your experience is specifically relevant to this role at BathroomsByDesign, how you will succeed, and why you think your next career move should be to join our team.