Barista

About Origin

Origin is one of Europe’s leading specialty coffee roasters. Founded 20 years ago on the principles of provenance, seasonality, and transparency, we work directly with some of the world's most exceptional coffee producers.

We are a team of award-winning coffee professionals dedicated to delivering an industry-leading specialty coffee experience across everything we do.

We’re proud to roast for many of the UK’s top independent specialty coffee shops, bakeries, hotels, and restaurants. We have thousands of at-home coffee subscribers, and eight beautiful coffee shops located across London, Cornwall, Bristol, and Edinburgh.

Origin is a certified B-Corporation and winner of The Queen’s Award for Sustainable Development.

We’ve been named ‘Europe’s Best Specialty Coffee Roaster’ at the European Coffee and Hospitality Awards for two consecutive years in 2023 and 2024.

The role overview

As a Barista at Origin Coffee, you will be an integral part of the team, providing exceptional coffee and customer service. You will become part of the barista team and support the General Manager in creating a welcoming atmosphere and upholding Origin's commitment to quality and excellence. Your role will involve preparing and serving coffee, maintaining the café’s cleanliness, and contributing to a positive team environment.

Upon applying please state which location you are interested in within your cover letter.

Main Areas of Focus

• Guest Experience
• Coffee Preparation
• Team Support
• Operations

Role Responsibilities

Guest Experience

• Provide outstanding customer service, ensuring every customer feels welcomed and valued.
• Engage with customers to share your knowledge of our coffee offerings and help them make informed choices.
• Deliver home enthusiast courses as part of your ongoing training and development.
• Always maintain a friendly and professional demeanour.

Coffee Preparation

• Prepare and serve a variety of coffee drinks to the highest standards, following Origin’s recipes and techniques.
• Maintain consistency and quality in every cup served.
• Stay updated with the latest trends and techniques in speciality coffee.

Team Support

• Collaborate with the General Manager and fellow baristas to ensure smooth daily operations.
• Participate in training sessions to continuously improve your skills and knowledge.
• Support team members in achieving a well-coordinated and efficient working environment.

Operations

• Ensure the café is clean, organised, and well-stocked always.
• Follow health and safety regulations, including food safety standards.
• Assist in inventory management and stock replenishment.

Brand and Marketing

• Help maintain and enhance retail displays to reflect the Origin brand.
• Support events and functions aimed at promoting Origin’s brand and engaging customers.

Communication

• Maintain clear and effective communication with team members and management.
• Keep informed about any updates or changes in the café’s operations and procedures.

Health and Safety

• Adhere to all health and safety guidelines to ensure a safe environment for customers and staff.
• Participate in regular health and safety training sessions.

Person Specification

To be successful in this role, these are things that matter the most:

• Passionate about speciality coffee and committed to delivering exceptional customer service.
• Friendly, approachable, and able to build positive relationships with customers and team members.
• Reliable and punctual, with a strong work ethic.

Skills and Experience

• Previous experience in a café or hospitality setting
• Knowledge of coffee preparation techniques and equipment.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong communication and interpersonal skills.
• Demonstrate a proactive, helpful attitude, ensuring exceptional customer service and positive guest experiences

Essential Qualities

• A genuine love for coffee and an interest in learning more about the speciality coffee industry.
• Strong commitment to providing exceptional customer service and enhancing the customer experience.
• Keen eye for detail, ensuring every cup of coffee is prepared to the highest standard and the café environment is well-maintained.
• Ability to adapt to changing situations and handle unexpected challenges with a positive attitude.
• Collaborative and supportive, fostering a positive work environment and assisting team members as needed.
• Effective communicator, able to engage with customers and team members clearly and courteously.
• Efficient in managing time and tasks, ensuring smooth and timely operations.
• Comfortable with operating coffee machines and other café equipment, with a willingness to learn new skills.
• Maintains a professional demeanour, handling all interactions with integrity and respect.
• Previous experience in a specialty coffee setting is essential.

Desirable Qualities

• Proactive in identifying and resolving issues quickly and efficiently.
• Open to experimenting with new coffee recipes and contributing ideas for improving service and operations.
• Eager to participate in training sessions and continuously improve skills and knowledge.
• Able to handle a fast-paced and sometimes stressful environment with composure and efficiency.
• Interest in contributing to a positive local community through engagement and support of local initiatives.