Barber Manager Bourdon House

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"Are you looking for your next opportunity where you can leverage your skills and background to deliver a best-in-class customer experience and contribute to the success of our high-performing team? Do you have an appetite to learn and grow continuously in a supportive environment? If so, then apply and join us on our journey at Dunhill's global flagship store, Bourdon House!" - David, Store Manager Bourdon House

HOW WILL YOU MAKE AN IMPACT?

Barber service

• Cutting and styling men's hair and providing wet shaves to the highest standards in line with industry standards and the expectations of the luxury client.
• Ensuring that guests receive personal, discreet, and confidential service.
• Ensuring that all Health and Safety and hygiene standards are adhered to at all times, ensuring legal compliance on an ongoing basis.

Sales management & operation excellence

• Setting, monitoring, and developing sales KPIs to meet sales and financial targets.
• Working with the Bourdon House Team to ensure that the Barber's services are promoted at all times and the level of service provided in these areas exceeds clients' expectations. Encourage cross-selling to other Retail products.
• Ensuring the Barber offering is in line with other luxury industry services and suggesting improvements.
• Looking at opportunities to cross-sell the full store experience to each and every client.
• Undertaking administrative duties to a high standard within timelines required by the Company.

Clientelling

• Building strong relationships and brand loyalty with clients visiting the barber's, ensuring repeat business.
• Analysing customer response to the services offered and continually monitoring and improving the service and offer wherever possible.
• Networking with neighbouring businesses to drive external traffic to the barbers.
• Holding events to drive client retention and acquisition and create new business opportunities.

Team Management

• Manage, coach, and develop Barber staff to achieve performance standards and to grow the business in line with the Company's expectations.
• Engage your team through strong leadership, setting objectives and ensuring clarity about the results needed.
• Ensure effective recruitment and selection is conducted to achieve the highest level of staff.
• Develop trust and loyalty through fair and consistent management of the team.

You may be required to undertake further duties as your skills, qualifications, and experience allow and/or as may be assigned to you by the Company from time to time.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, thrive when working as part of a team, strive for excellence, and embrace being part of a luxury, creative environment.

YOUR EXPERIENCE AND PERSONAL SKILLS

EDUCATION AND QUALIFICATIONS

• Educated up to A-Level or equivalent (Preferred).
• Qualification in barbering industry (Preferred).
• Significant experience in a luxury barber/salon environment.

EXPERIENCE

• Well-rounded background in working in a Barber (Essential).
• Commercial awareness of luxury market (Essential).
• Commercial awareness of high-end Barber services (Essential).
• Experience of cash handling (Essential).
• Experience of dealing with high-profile clients from different cultures and backgrounds (Essential).
• Experience of working in a target/sales-driven environment (Essential).
• Experience of building a regular client base (Essential).
• Experience of liaising with Senior Level Management (Preferred).
• Experience of working in a corporate environment (Preferred).

PERSONAL SKILLS

• Professional (Essential).
• Excellent telephone manner (Essential).
• Insight and understanding of what makes a successful barbershop (Essential).
• Strong interpersonal skills (Essential).
• Grooming to reflect a luxury brand (Essential).
• Articulate (Essential).
• Confident, positive, enthusiastic, and outgoing approach (Essential).

TECHNICAL SKILLS

• Languages: English (Native/Fluent) mandatory, additional languages are a plus.
• Proven track record in sales (Essential).
• Proven track record in providing exceptional customer service (Essential).

HOW DO WE KEEP YOU SMILING?

As a member of the Dunhill community, you are also part of a much bigger family at Richemont. We strongly believe in personal development, mobility, and offering various opportunities and benefits to enhance both your personal and professional development.

YOUR JOURNEY WITH US

We aim to provide a valuable and two-way recruitment process, allowing you to gain exposure to key decision-makers and influencing individuals:

1st stage - After your application has been selected, our Talent Acquisition team will reach out to you within 2 weeks to conduct an introductory call.

2nd stage - Interview with the Store Manager for Dunhill, Bourdon House (in person).

3rd stage - Interview with the General Manager for Dunhill, Western Region.

4th stage - Interview with one of our HR Business Partners.

Last stage - Hopefully, we can deliver good news & welcome you to the team.