Barback – The Piano Works Cardiff

Barback – The Piano Works

What's in It for You?

• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• £10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

About Us:

The Piano Works are coming to Cardiff — and we’re on the lookout for full and part-time, fun-loving, passionate, and guest-focused Barbacks to join our growing family. Already a hit in London with two buzzing live music venues in Covent Garden and Farringdon, we're bringing the same high-energy mix of restaurant, bar, concert, and non-stop party to the heart of Cardiff.

If you're passionate about hospitality, live music, and making guests smile, and you’ve got around a year’s experience in fast-paced environments like bars, clubs, live music venues, or experiential party spaces — we’d love to hear from you.

What We Need:

Barbacks are the spine of the Team! We need a Barback who is ready to get stuck in, be ready to provide the bartenders with what they need when they’re low- this can be alcohol, garnish or even ice!

Responsibilities:

• Restocking the bar with spirits, beer, wine, mixers, garnishes, ice, and glassware as needed.
• Cleaning and maintaining bar surfaces, glasses, and utensils, ensuring a tidy and sanitary work area.
• Assist bartenders in preparing and serving drinks during peak business hours.
• Cut fruits and prepare garnishes for drinks.
• Organize and maintain bar storage areas, ensuring easy access to supplies for bartenders.
• Provide excellent customer service by promptly assisting customers and directing them to bartenders or servers when necessary.
• Monitor and communicate low inventory levels to the bar manager for timely restocking.
• Collaborate with the bar team to create a welcoming and enjoyable atmosphere for customers.

Skills and Experience:

• A go-getter attitude.
• Confidence. Because it’s not easy to carry boxes of drinks through a busy crowd of people at night.
• Good communication and can always anticipate what the team will need. You’re the ultimate team player.
• But with the right mind-set and eagerness to learn, you'll be the perfect fit! Because we can teach you the rest.