Bank Mental Health Support Worker

Northern Healthcare; Cradley Heath; On-site; GBP 40,000 - 60,000; Full time

Job description

In joining Northern Healthcare you will enhance the lives of our residents, support their families, and be an integral part of a wider mental health support network within your local community.

Our residents need support with daily living tasks such as cooking, appointments, medication, and money management. You will help encourage and support our residents to re-learn skills and tackle new ones in a safe and supportive environment.

You will celebrate every step our residents take on their path to greater independence and mental health recovery no matter how small, supporting them through difficult times whilst learning from your colleagues as part of a multi-disciplinary team.

Main duties of the job

From day one, we will help you find your feet, with our new induction programme, buddy scheme, and virtual learning programme. We provide all the training you need to support your residents to take their next steps whilst developing your career, confidence, and knowledge.

As an adult Mental Health Support Worker, you will complete a variety of training such as the Care Certificate, behaviour support, and first aid. Many of our Support Workers have completed an Apprenticeship in Health and Social Care (Level 2, 3, and 5), business administration qualifications, and management training.

The possibilities are truly endless for you as a Bank Support Worker at Northern Healthcare. If you have the drive and dedication, you can progress through to Team Leader, Deputy Service Manager, Service Manager, and onwards!

Whatever your next step, we will help you get there.

Where you’ll work: Grainger House, Birmingham

Each service has its own character and our team is fundamental in creating a happy and trusting culture that our residents are proud to call home.

Your role details

Flexible shift pattern

Competitive hourly rate of £11.60

Enhanced Disclosure & Barring Service (DBS) check before starting with us

Minimum of two references that must cover the last 3 years. If you have worked with vulnerable adults in the past, we will be required to request references for each of these employers too.

Benefits

Free car parking (at most sites)
Free enhanced disclosure check (DBS)
Blue Light Card (online offers and in-store discounts)
Blue Light Insurance
Refer a friend scheme - earn up to £250 using our Care Friends App.
Access to discounted products + services (care worker benefits)
Free Employee Assistant Programme - offering holistic solutions, physiotherapy, mental health support, and workplace adjustments
Annual staff awards and ongoing employee recognition scheme
Monthly NHC Value champion awards
Career development and on-the-job learning opportunities
Induction + buddy programme
Train towards NVQ in Health + Social Care

Detailed job description and main responsibilities

Your responsibilities as a Bank Support Worker

1. Ensure that our service users are at the heart of everything we do.
2. Support and guide service users with day-to-day activities enabling them to live a full and as independent life as possible. This may include help to manage budgeting, domestic tasks, or meal preparation.
3. Support and guide service users with grocery shopping and attending routine appointments.
4. Support service users whilst taking prescribed medication.
5. Support service users to be as active as they would like to be as part of their local community, whilst encouraging them to try out new things. These could include days out, family visits, or arranging to go to college or use their local leisure facilities.
6. Regularly review support plans whilst ensuring that they are committed to working toward their needs and aspirations.
7. Work positively and collaboratively with other colleagues within the team.
8. Work within and implement our policy and procedure, including confidentiality and safeguarding.
9. Escalate as appropriate any concerns or issues in a timely manner.
10. Maintain and keep accurate records whilst reporting in a factual and ‘person-centred’ approach.

Ideally, you will have some experience as a support worker or have gained your level 2 or 3 in Health and Social Care.