Band 7 Operations Manager: Ear, Nose And Throat

Job Summary

QEHB has an opening for an Operations Manager in one of the largest tertiary centres in the UK. The successful candidate will have the opportunity to grapple with the daily running of the ENT department, branching into exciting sub-speciality complexities. Recovery from a post-pandemic world is a key target for these departments. Increasing activity and expansion provide logistical challenges that will require the post holder to think creatively and adapt seemingly to changing environments. There will not be a dull day in this busy and varied role. Development of our Operations Managers is a central focus and long term goals can be worked towards in close liaison with line management support. With the countless development opportunities and learning experiences available in this role, the successful candidate will gain exposure to operational management across two Hospital Sites, working across stakeholder boundaries to a variety of areas in and outside the hospital.

This will be a cross-site role primarily based at Heartlands, with at least one day per week to be spent at the Queen Elizabeth Hospital. The expectation of the role will be that you work at both Heartlands & Queen Elizabeth sites weekly.

Main Duties of the Job

The Operations Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services.

The Operations Manager is responsible for delivering the Trust's Strategy, within their area of responsibility, incorporating the following:

1. To provide day to day operational management support for the Department of Ear, Nose & Throat (ENT) which is currently based over four sites; Queen Elizabeth Hospital Birmingham, Solihull Hospital, Good Hope Hospital and Birmingham Heartlands Hospital. In addition, daily operational management support is required across CDG9A.
2. The Operations Manager will work with the General Manager to provide business and managerial support in order that the activity, quality, and financial objectives of the above services are successfully delivered.
3. In particular, the Operations Manager will focus on ensuring patients receive treatment within NHS agreed waiting times by ensuring daily management of all key performance and national standards within ENT such as the current 52-week RTT target & 62-day cancer targets.
4. To be a member of the Departmental Management team, deputising for the General Manager when required, to provide and manage services to meet the needs of the service.

About Us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job Details

Date posted: 15 April 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £46,148 to £52,809 a year

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time, Flexible working

Reference number: 304-1092481

Job Locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Person Specification

Qualifications

• Good general level of education including core subjects at GCSE grades A -- C or equivalent

Desirable

• Degree or equivalent professional Management qualification
• Further management training and/or relevant managerial experience to post graduate diploma level

Experience

• Previous experience of working to NHS key performance indicators and national standards
• Experience in handling confidential information
• Experience with dealing with patients, relatives and the general public
• Previous line management experience of staff
• Working Knowledge of waiting list systems
• Knowledge of NHS and aims of its structure
• Knowledge of medical staffing issues
• Knowledge of all the PAS systems

Desirable

• Experience of working to NHS key performance and national standards within Surgery
• Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required

Additional Criteria

• Ability to work independently
• Excellent verbal communication and negotiating skills with the ability to influence and negotiate with all grades of staff
• Able to receive and respond to highly complex and sensitive issues
• Ability to manage conflicting situations in a constructive manner
• Excellent prioritisation and organisational skills
• Ability to manipulate and analyse complex data
• Ability to use initiative and show self- motivation
• Ability to work to challenging and tight deadlines
• Able to demonstrate integrity and common sense
• Ability to communicate with individuals at all levels
• IT skills in Word, Excel, e-mail systems and patient Administration Systems.
• Ability to provide and analyse complex planning data sets
• *Leadership ability
• *Composed and resilient
• *Ability to delegate and work through others
• *Ability to influence and negotiate with all grades of staff
• *Communication and presentational ability
• *Ability to manage conflict in a constructive manner
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situation

Desirable

• A good understanding of clinical governance, risk management and health and safety principles.
• Knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends
• Clear understanding of the NHS agenda
• Prepared with reasonable notice to work outside of core hours, including weekends, for which time in lieu will be given
• Prepared to cross sites at short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer Details

Employer Name: University Hospitals Birmingham NHS Foundation Trust

Address:

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's Website: https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)