Band 7 Complaints Officer

Sanctuary Personnel; Droitwich Spa; On-site; GBP 60,000 - 80,000; Full time

Job description

Band 7 Complaints Officer, Patient Experience, Droitwich, £30 per hour, Hourly, 3-month locum position

Join our vibrant team as a Band 7 Complaints Officer in the charming town of Droitwich. In this crucial role within the Patient Experience department, you will handle and investigate complaints to drive improvements aligned with NHS standards. This is for a 3-month locum position, offering flexibility with full-time hours.

Perks and benefits:

Choosing a locum assignment comes with exceptional flexibility, allowing you to enjoy work-life balance that traditional roles can't offer. Enjoy competitive pay at £30 per hour while gaining diverse experiences across various settings. Our supportive team environment ensures you have all the guidance you need. Additionally, working closely with multidisciplinary teams enhances your skills and broadens your professional network. Discover the rewarding nature of locum work and experience the variety it introduces to your career.

What you will do:

1. Lead and coordinate the investigation of formal complaints, ensuring comprehensive information gathering and resolution.
2. Communicate empathetically and effectively with complainants, ensuring the patients' perspectives are a central focus.
3. Maintain detailed, confidential records of complaints, using data to spot trends and recommend service improvements.
4. Offer expert advice to staff regarding best practices in complaints management.
5. Collaborate effectively with different departments to implement solutions and enhance the overall patient experience.

Take advantage of working in Droitwich, where the blend of historical charm and contemporary conveniences ensures an enjoyable lifestyle. Nestled among beautiful countryside, this delightful town offers relaxed days and vibrant community activities. Live and work in a place where professional growth and quality of life go hand in hand. Come and experience all that Droitwich has to offer!

Working with Sanctuary Personnel:

Sanctuary Personnel is a trusted and award-winning agency for roles. With an 'Excellent' rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.