Band 6 EPR Desktop Engineer Barking Havering and Redbridge Univ Hospitals NHS Trust

Band 6 EPR Desktop Engineer (6 WTE)

The EPR Team is excited to announce a fantastic opportunity for a skilled EPR Desktop Engineer to support the implementation of the Oracle Health Millennium EPR system at BHRUT.

The post holder will be involved with the deployment of end user devices to the Trust and providing face to face and remote 2nd line level technical support for all ICT incidents and requests. The level of support provided to the ICT user base will ensure that maximum uptime of localised ICT systems is maintained, enabling our staff to make the best use of ICT systems during their daily work.

The post holder will primarily provide support to users, consistently delivering a client-focused service promoting excellent customer service and effective working relationships.

Key Responsibilities:

1. Communicate on a range of technical, business, or procedural issues via telephone, email, or directly with staff from the NHS Community within and externally to BHRUT.
2. Act as an initial referral point for ICT Customer Service Desk and Junior ICT Customer Service Desk Analysts.
3. Provide a second tier for the support and triage of all I.T related incidents.
4. Resolve team problems and issues, escalating to the ICT Site Support Leads, EUC Device Lead, or the Infrastructure Manager where unable to resolve in accordance with defined procedures.
5. Assist in the training and induction of new staff into the ICT Customer Service Desk.
6. Deputise for the EUC Device Lead in his/her absence in matters relating to the ICT Customer Service Desk appropriate to their levels of skill and knowledge.
7. Minimise service disruption and facilitate service restoration within agreed SLAs.
8. Take ownership of the Incident Management process and act as the final point of technical escalation on a range of IS technologies, diagnosing root cause through a structured process of investigation.
9. Manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in production.
10. Lead Root Cause Analysis activities to successfully identify root causes of problems.
11. Proactively identify problem trends and known error conditions and work towards a permanent solution.

This is an exciting opportunity to contribute to a major digital transformation within the Trust, working collaboratively with Barts Health Trust to leverage existing expertise and best practices.

For further information on this role, please see the attached detailed Job Description and Person Specification.

All new staff appointed at the Trust are subject to a 6 month probationary period.

Applications should be made online; however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Bani Sabharwal, Recruitment and Workforce Project Officer. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

This advert closes on Thursday 13 Mar 2025.

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