Band 5 - Pathology Business Unit Business Co-ordinator, Pathology

Band 5 - Pathology Business Unit Business Co-ordinator, Pathology

West Hertfordshire Teaching Hospitals NHS Trust

We are on the hunt for a motivated individual for the role of Band 5 - Pathology Business Unit Business Co-ordinator.

The post holder will hold the position of Business Co-ordinator to the Director of Pathology Business Unit and Pathology Business Unit to provide comprehensive and efficient secretarial and administrative support.

This job may close early due to high number of applications.

Main duties of the job

1. Communicate effectively, confidently, and confidentially with all internal and external personnel, including Executive Teams, HWE ICBs, external organisations and the wider healthcare economy, on a face-to-face basis, by telephone, letter and electronically.
2. Prioritise all correspondence, emails and enquiries and ensure the Director of Pathology Business Unit is made aware of matters requiring immediate attention. Where appropriate, initiate actions demonstrating a high level of judgement around confidentiality and priorities, without reference to the Director.
3. Arrange meetings, appointments, travel, accommodation and organise events for the Director of PBU and the PBU Team.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.

If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net. If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Job responsibilities

This is an important role, interfacing on a regular basis with the Board, the Executive Teams, Pathology Project Team, HWE ICS staff members, senior managers and a wide variety of HWE ICS staff and external organisations/individuals.

Person Specification

Education and qualifications

• Excellent level of education or equivalent relevant experience
• Secretarial and administration skills to NVQ3 or RSA3.
• Equivalent knowledge and experience to NVQ3/RSA3 level.
• Ongoing role-related training on Database systems.
• Undertake further training on any work-related computer packages as required.
• RSA level 4.
• Microsoft project.
• 5 GCSEs including Maths and English, or equivalent.

Knowledge

• Knowledge of Health and Safety at Work Act.
• Good communication skills with all levels of staff / customers/ suppliers
• Office Procedures
• Understanding Policy and procedural documentation
• Principles of minute taking at meetings.
• Ability to confidently administer all aspects of meeting management
• Excellent organisational skills
• Excellent interpersonal and negotiating skills
• Proven ability to diffuse difficult situations and practice persuasive and empathic skills.
• Ability to deal directly with the public and deal with referral of complaints in a suitably professional manner
• Datix user competency

Experience

• Taking Minutes of meetings
• Customer Service
• Experience of working in a re-active and pressurised environment
• Evidence of working on own initiative to high standards against tight deadlines.
• Evidence of taking lead in delivering key pieces of work
• NHS Background or Legal secretary
• Project or Programme Office experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust