Band 4 -Patient pathway facilitator

NHS; Romford; On-site; GBP 31,000 - 34,000; Full time

Job description

Job summary

We have an exciting opportunity for a Discharge Co-Ordinator to join our friendly team on Sky A (Medical Short Stay Unit). We are looking to appoint an enthusiastic candidate with a friendly and helpful approach, and the confidence to effectively communicate with staff, patients, relatives, and external care providers (for example care homes).

The post holder will be working closely with the multidisciplinary team to plan, manage and ensure safe discharges of our patients who no longer meet the criteria to reside in an acute hospital setting. The post holder will be completing daily board rounds with the multidisciplinary team and will be responsible for advocating patients discharge needs.

The post holder will also be completing referral paperwork alongside the ward clinicians to ensure safe discharges which will include D2A and Fast Tracks. They will have to be able to manage a case load of patients and prioritise according to patient need to ensure a safe and supportive discharge from hospital.

The post holder will also need to work on their own initiative and be able to provide accurate discharge plans for the patients.

Main duties of the job

• Responsible for working as part of a team liaising with inter-disciplinary team members regarding the planning of discharge for patient's identification of potential discharge delays.
• Monitor patients predicted date of discharge and highlight any issues to ward staff if the patient may exceed this date.
• Working independently in order to facilitate discharges in a timely fashion and to highlight any concerns to the appropriate manager.
• Liaising with other agencies, patients, family and/or carers in order to provide effective communications to assist with timely discharge of patients.
• Liaise with the Junior Sister / Charge Nurse to seek advice/ assistance with any complex discharge issues.
• Attend daily board rounds to provide information and receive tasks.
• Liaise with Nursing, Medical and Therapy staff and external agencies to ensure equipment, documentation or other aids are in place prior to discharge.
• Where appropriate liaise with Care Homes and coordinate a safe and effective discharge. Escorting the patient if appropriate.

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Job details

Date posted: 15 April 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £31,081 to £33,665 a year per annum inclusive

Contract: Permanent

Working pattern: Full-time

Reference number: 162-6966-TA

Job locations: QH Sky Ward A, Queens Hospital, Rom Valley Way, Romford, RM7 0AG

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Tosin Aragbaiye, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Education/ Qualifications

• A-C GCSE equivalent passes in Maths and English
• Good general education

Desirable

• Degree or working toward

Skills/ Abilities

• Good written communication and IT skills
• Good understanding of the English language
• Ability to prioritise workload and work in a pressurised environment.

Desirable

• Good public relation skills

Experience/ Knowledge

• Good Microsoft word & IT knowledge
• Relevant healthcare experience and knowledge

Desirable

• Knowledge of NHS procedure including overseas patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Employer name: Barking, Havering and Redbridge University Hospitals NHS Trust

Address: QH Sky Ward A, Queens Hospital, Rom Valley Way, Romford, RM7 0AG

Employer's website: https://www.bhrhospitals.nhs.uk/