Band 4 Patient Pathway Co-ordinator (Medical Secretary)

Job summary

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to work as a Patient Pathway Coordinator position within the Chronic Pain team at Queens Hospital.

We are seeking for:

Part time 18.5 hours per week (2 days Monday & Tuesday), office hours 8am - 5.45pm.

The successful candidate will require excellent communication and organisation skills and possess a positive attitude. Previous experience of medical secretarial work is essential with good levels of medical terminology and excellent IT skills including Microsoft Word, Excel, Outlook and PowerPoint. A willingness to learn and participation as a team member is a must.

You will be responsible for the provision of effective patient pathway co-ordination, and 18 week validation within the department, as well as providing excellent administrative support.

If you are interested in applying but would like further information about the role, or wish to have an informal discussion, please contact Rhianne Burke at Rhianne.burke@nhs.net.

Main duties of the job

The patient pathway co-ordinator (PPC) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Date posted: 11 April 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £31,081 to £33,665 a year Per annum Inclusive Pro Rata

Contract: Permanent

Working pattern: Part-time

Reference number: 162-6984-KK

Job locations: Chronic Pain Clinic, Romford, RM7 0AG

Job description

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Education/ Qualifications Essential

• AMSPAR or equivalent e.g a good level of medical terminology

Experience/ Knowledge Essential

• Experience of using a full range of IT/Patient administration systems including Microsoft Word, Excel, Outlook and PowerPoint
• Knowledge of NHS service provision including the pathway care

Desirable

• Minimum of One year's experience working in a similar role in a hospital/healthcare setting.
• Experience working as a medical secretary
• Knowledge of Primary Care GP and Commissioning Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Chronic Pain Clinic

Romford

RM7 0AG

Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)