Band 3 Support Medical Secretary - ENT

Job Summary

Are you a well-motivated, organised, good team player and have secretarial experience?

As part of our developing and forward-thinking administrative team in ENT, we are looking for an experienced support secretary. The post-holder will be expected to be an active team member, participating in all team activities associated with the role. The successful applicant will work closely with the Senior Medical Secretarial team on a day-to-day basis and should have excellent secretarial skills, be able to work to tight deadlines as and when necessary and be able to work on their own initiative at times. The role is part of a large administrative team situated across Good Hope, Heartlands and Solihull Hospital sites. You will be working closely with consultants and their teams, dealing with patient calls and assisting healthcare professionals and departments across the Trust.

The successful candidate should be educated to GCSE level, must have strong audio typing and transcription abilities, should be proficient in using all aspects of Microsoft Office, particularly Word, Excel and Outlook. Medical terminology would be beneficial and knowledge and experience of RTT pathways are also desirable but not essential. If you think this is the role for you, and you would like to make informal enquiries, then please contact Mohammed Ayub, ENT Manager, Birmingham Heartlands, Solihull and Good Hope Hospitals; Tel 0121 424 2339.

Main Duties of the Job

1. To provide secretarial support to consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports.
2. To provide administrative support to the department/Clinical Team.
3. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.
4. To touch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature.
5. Arranging patients' appointments as required under direction of the Medical Secretary Supervisor.
6. Arranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary Supervisor.
7. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature.
8. Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits.

About Us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can.
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions and thrives in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date Posted: 18 February 2025

Pay Scheme: Agenda for change

Band: Band 3

Salary: £24,071 to £25,674 a year

Contract: Permanent

Working Pattern: Full-time, Flexible working

Reference Number: 11671

Job Location: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS

Employer Name: University Hospitals Birmingham NHS Foundation Trust

Employer's Website: https://www.uhb.nhs.uk/jobs.htm