Band 3 - Patient Booking Assistant (Maternity), WACS

NHS; Watford; On-site; GBP 25,000 - 27,000; Full time

Job description

Band 3 - Patient Booking Assistant (Maternity), WACS

West Hertfordshire Teaching Hospitals NHS Trust

An exciting opportunity has arisen within Women's and Children's Division at Watford General Hospital. We are a friendly, hard-working team of administrative, nursing, and medical staff. We take great pride in helping our patients and in delivering the best service we can.

We are looking for an experienced Patient Services Officer who is a self-motivated and committed person, to work as part of our busy team in our back office.

The successful applicant should be able to demonstrate good communication and interpersonal skills, excellent organisational and I.T skills, and the ability to prioritise workload and work with limited supervision.

Main duties of the job

1. Reception & ANC cover, making/rescheduling appointments, cashing up clinics.
2. Pulling/ordering notes, printing clinic lists & prepping for clinics.
3. General filing and tracking notes & printing labels.
4. To ensure patient data is accurate & up to date.
5. To undertake any other administrative duties as directed by The Senior Office Manager.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes, and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional, and inclusive. They capture an important balance across what we must all do as individuals and to support others. At West Herts, we offer a variety of flexible working options as we recognise the importance of a good work-life balance and the ability to work flexibly.

We kindly invite you to consider submitting an application. If you have a disability or long-term health condition and should you require support or guidance please contact [e-mail]. If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job responsibilities

To ensure effective maintenance of patient records and that appointments are made in a timely manner, providing a professional and friendly service to our users.

Key relationships: Ward clerks, clinical coders, midwives, doctors, Risk Office, Access to records office, patient service officers.

Please note that this post is cross-site between Watford, St Albans city, and Hemel Hempstead hospitals.

Person Specification

Education and qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• ECDL Customer Service Training.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare support services or equivalent qualification.

Knowledge

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information.
• Knowledge of Patient Administration Systems, (e.g.) Cerner Millennium.

Experience

• Experience of working in a busy environment.
• Experience working in an administrative role.
• Experience of handling confidential information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £25,883 to £26,958 a year pro rata including HCA.