Band 3 Clinical Services Administrator (Talking Therapies) - Swindon

Job overview

We are looking for an experienced administrator to join the Swindon Talking Therapies Administration Team. There is also a full time fixed term/secondment post available for 6 months.

We are a friendly team and we are looking for someone who is able to work well within a small team in a busy shared office space and reception, without direct supervision and with a shared workload.

This is an office based role, working Monday to Friday, between 9am and 5pm from our base in Old Town Surgery, Swindon. There may be some opportunities for occasional remote working from home after the probation period, at the manager's discretion.

There will be occasions where you will be required to provide cover and work across the BaNES and Wiltshire services, this will be remote working from the Swindon base.

As well as being an excellent team player with the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential.

You will be able to work to high standards without direct supervision, highly motivated, flexible and multi-skilled with excellent organisational skills. You will possess excellent working knowledge of all Microsoft Office systems including Outlook, Word and Excel, with an eye for detail and high level of accuracy.

Main duties of the job

Main duties of the job include:

•To be the initial point of contact for clients, the clinical team, and other stakeholders, handling communications via telephone, email, online, and
face-to-face.

•To collect personal details from clients and upload them onto the electronic patient record system, IAPTus.

•To download data from the patient record database to work with.

•To maintain the appointment system for all practitioners within the Talking Therapies Team.

•To collate and send out letters promptly.

•To provide reception cover as needed.

This role involves administration duties as well as telephone based work, handling a large amount of inbound and outbound calls; therefore the post holder needs to have excellent telephone and English language skills. Reception cover will also be required as part of this role. You will need a high level of tact and diplomacy, as well as an understanding of mental health difficulties.