Band 3 Bank Support Receptionist - North and Central Bristol

Band 3 Bank Support Receptionist - North and Central Bristol

Ad hoc hours for Sites based in North and Central Bristol

A great opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team, primarily for annual leave/sickness cover.

Our receptions are open & staffed between 09:00 and 17:00 Monday to Friday. There can be no variation of these hours.

The post holder will be required to provide cover for reception duties across different sites within North and Central Bristol.

Sites include:

• Gloucester House at Southmead Hospital
• The Greenway Centre in Southmead, Bristol
• Campbell House, a Central Bristol location just behind the Bristol Royal Infirmary
• The Speedwell Centre, Whitefield Road

The ability to drive and have access to your own vehicle is therefore essential as cover could be requested at short notice.

Training at each base will be provided in respect of the role and on bespoke systems, i.e., room bookings.

Please be aware this advert could close earlier than the advertised closing date if enough applications are received.

Main duties of the job

The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, service users, and their families.

Some understanding of mental healthcare service provision is desirable.

Previous experience of working in a reception environment is required; there will be administrative tasks within the role requiring PC skills.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Attention to detail and ability to multitask under pressure are skills that are vital in this busy role.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust), a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, service users, and their families.

Administrative tasks included within the role require PC skills, including Microsoft Office suite.

The role will also include aspects of Contract Management, Health & Safety Risk Assessments, Fire Management, and Minute Taking at meetings to support the Facilities Management Team and are included in the training package.

Training for any additional bespoke systems will be provided, i.e., FastTrack Room Booking System.

Person Specification

Experience

• Relevant recent experience in a reception front of house or customer service-based role
• Telephone & face-to-face experience

Skills

• Outlook & Excel experience
• Use of bespoke IT packages

Knowledge of AWP Mental Health

• Knowledge of services AWP provide
• Previous role within AWP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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