Band 3 Administrative Assistant/Receptionist - Northcroft

An opportunity has arisen for a Receptionist/Administrator to join our CMHT Admin Team at Northcroft. The successful applicant will provide an efficient and confidential administration service for the Multi-disciplinary Team working within an admin team.

Applicants should have relevant qualifications as per attached person specification. The applicant must be well-organised and able to work to deadlines and targets and on their own initiative.

The successful applicant will be a focal point for patients and visitors attending Northcroft for out-patients appointments and answering calls for the team. The post holder will also spend part of their week dealing with the CMHT allocation in-box, addressing queries and signposting to relevant staff members. Working as a team player, you will need to be highly motivated, flexible, and enthusiastic with excellent organisational, communication, and IT skills. You will need to meet deadlines and be able to work under pressure. You must have the ability to manage your time effectively in order to meet the needs of the service.

The post holder will be expected to have a caring, professional, and empathic approach, whilst also maintaining boundaries and confidentiality.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing, and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive, and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further details / informal visits contact:
Name: Elaine Butlin
Job title: Team Coordinator
Email address: elaine.butlin@nhs.net
Telephone number: 0121 301 6677