Band 2 Referral Management Centre Clerk

Job Summary

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

A wonderful opportunity has arisen for Administrative Assistants to join the Referral Management Centre here at Birmingham Community Healthcare NHS Foundation Trust. If you're looking to start your career or change your direction this is a great opportunity.

The post holder will be required to input data into the Clinical System - Electronic Patient Record daily and perform associated clerical administrative tasks with the ability to work without direct supervision. They will assist in ad-hoc data entry and data quality tasks; deal with patient discharges and disposing of sensitive, personal patient data.

Main duties of the job

The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services. We are recruiting 5 Administrative Assistants to support the back end office function of the Department working alongside Referral Management Centre Agents and the Management Team.

The successful candidate will be required to provide administrative service to support the smooth and efficient running; working in a supervised and supportive environment. You will need to be able to communicate effectively and courteously with a range of internal/external roles. You will work as part of a team alongside other administrative colleagues contributing to the efficient and effective running of all processes and office systems.

You must possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. A friendly, conscientious, and pro-active approach is key to this role, as is the ability to liaise with all levels of staff and patients. Previous clerical experience in a healthcare setting would be desirable, however training will be provided.

Successful candidates will be expected to work flexibly to meet the service needs between the hours of: Monday-Friday 08:00 - 17:00.

About Us

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Date posted

26 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

820-7062212-ASR-A

Job locations

Referral management centre, 1 priestly wharf, Holt Street, Birmingham, B7 4BN

Job Description

Job responsibilities

• Ensure all referrals received are from an agreed referral path as pre-defined by the clinical team.
• Ensure all referrals into the service are date stamped to ensure receipt into service in line with 18 weeks RTT pathway.
• Collect and open mail to the team on a daily basis including dealing with information from emails and e-faxes.
• To ensure all patients information is updated accurately and timely using the appropriate Electronic Patient Record Rio.
• Validate all patient information using appropriate IT systems.
• Utilising Rio and or other Trust IT administrative systems, identify all registration numbers of individual patients, register referrals and send Invite to Call letters to patients.
• To discharge patients from waiting list or other Trust IT administrative systems ensuring a copy of the discharge letter is sent out to the patients GP in a timely manner.
• Support the department with clinic cancellations and maintenance.
• Ensure all new referrals are entered on to the Trust IT administrative systems in a timely manner.

Person Specification

Qualifications

Essential

• GCSE English and Maths Grade C or above or equivalent/or equivalent experience.

Desirable

• NVQ 2 in admin
• RSA II in Word Processing or equivalent
• ECDL or equivalent.

Experience

Essential

• Some clerical/administrative experience.
• Able to work to deadlines.

Desirable

• Relevant experience working within the NHS.
• Experience of Microsoft Word, Excel and Outlook.

Skills & Knowledge

Essential

• Able to prioritize workload.
• Good communication.
• Good Team Work.

Desirable

• An understanding of Medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer details

Employer name: Birmingham Community Healthcare NHS FT

Address: Referral management centre, 1 priestly wharf, Holt Street, Birmingham, B7 4BN

Employer's website: https://www.bhamcommunity.nhs.uk/