Baggage Services Agent - Lost & Found- Portuguese Speaker

Baggage Services Agent - Lost & Found - Portuguese Speaker

Location: London Heathrow Airport

*** EXCITING OPPORTUNITIES TO WORK WITH SOME OF THE WORLD'S MOST PRESTIGIOUS AIRLINES ***

Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.

As part of our continued development, we are recruiting professional and enthusiastic Baggage Service Agents to join our busy and dynamic team.

Salary: circa £28,000 (includes basic plus variable shift pay, potential attendance bonus and overtime available)

Baggage Service Agent Duties:

1. Perform all baggage tracing and reconciliation activities on shift to ensure Cobalt meets and exceeds the required standards of customer satisfaction, quality standards, and health & safety standards as per agreed SLA's with all customer airlines and any other relevant third parties.
2. Perform all activities including baggage tracing/reconciliation and liaising with relevant customer airlines and passengers in a timely manner.
3. Handle passenger claims in an efficient, timely and customer-focused way in coordination with or support of the customer airline's policy.
4. Assist with the handling of passengers and their baggage in relation to operational service delivery and delay recovery in case of flight disruptions.
5. Exhibit problem-solving skills, time management skills, and professionalism in all communications.
6. Perform ad hoc Passenger Service Agent duties as required.

Baggage Service Agent Requirements:

1. 5-year checkable employment/education history.
2. Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
3. Must be prepared and able to work rotating shift patterns (early and late shifts) over a 7-day working week.
4. Must be able to start work from 0500hrs for early shifts and finish at 2230hrs for late shifts.
5. Exemplary customer service skills and professional attitude.
6. Public-facing customer service experience essential, preferably within a challenging environment.
7. Fluent in Portuguese.

Benefits:

1. Full training given.
2. Uniform supplied.
3. Free staff car parking.
4. Company pension.

If you feel like you meet the above criteria of the Baggage Services Agent, please apply now!