Back of House Ecommerce Associate

JD Sports Guilford, 10355 152 St, Surrey, British Columbia, Canada Req #139

Friday, December 1, 2023

Department: Retail Stores
Location: Guildford Centre, BC
Workplace Type: On-site
Job Type: Full-time, Permanent

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:

Reporting to the Senior Customer Experience Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in-store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail and ecommerce teams.

Duties/Responsibilities:

1. Collaborate with other fulfillment leads to optimize processes
2. Order processing and shipping to ensure the orders are processed within 24-48 hours
3. Daily data-entry and reporting
4. Collaborate with retail back-of-house team to receive and put away new stock
5. Results tracking to increase eCommerce fulfillment performance
6. Work with Customer Experience team to update system and communicate order status
7. Inventory management and cycle counts
8. Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

1. Excellent written and verbal communication skills
2. A confident, calm attitude that performs well under pressure
3. A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it
4. Experience working with Slack, Shopify, and warehouse management systems is a bonus