Awards Coordinator - Customer Engagement (9 Month FTC)

Informa Plc; London; Hybrid; GBP 30,000 - 50,000

Job description

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Job Description

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

Key Accountabilities

1. Providing customer service to companies entering our Awards over phone, email and in-person.
2. Delivering on growth strategies for different markets and customer groups.
3. Reporting on the effectiveness of your activity and sharing insights with the wider Awards team.
4. Presenting to customers over video calls and in person.
5. Key point of contact for several key customers - fostering strong relationships and addressing their needs.
6. Managing administrative tasks, including processing entry withdrawals, reallocations, and deadline extensions to ensure smooth program operations, among others.
7. Assisting in the training and management of seasonal staff hired to assist the core Awards team in the lead up to Festivals.
8. On-site coordination and delivery of Awards activities which supplement the overall customer experience.

Qualifications

1. Strong Communication & Relationship Building: Confident communicator, skilled at engaging with customers and colleagues, offering clear guidance, and building positive, long-term relationships that drive success.
2. Customer Support Experience: Previous experience in customer-facing roles like sales, marketing, or customer service, with a focus on understanding and meeting customer needs.
3. Customer-Focused Mindset: Passionate about delivering exceptional service and creating positive experiences for customers throughout the Awards process.
4. Effective Communication Skills: Strong written and verbal communication skills, with the confidence to interact with a variety of stakeholders, including managers and external partners.
5. Organisational Skills: Highly organised and capable of managing multiple tasks and deadlines to ensure smooth delivery of programs.
6. Attention to Detail: Thorough and detail-oriented, ensuring all work meets high standards and aligns with expectations.
7. Industry Awareness: Interest in or knowledge of the branded communications industry is advantageous but not mandatory.
8. Analytical Thinking: Able to gather feedback and contribute ideas for continuous improvement in processes and offerings.
9. Professional Written English: Excellent written communication skills to deliver clear, concise, and professional materials.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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