AVP/VP , Business Support, Group Retail COO and Customer Service Excellence

AVP/VP, Business Support, Group Retail COO and Customer Service Excellence

Posting Date: 23 Sep 2024

Location: Raffles (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United, and Committed. This means we always strive to do what is right, build for the future, work as one team, and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues, or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposits, insurance, secured and unsecured loans, investment, and wealth advisory services. We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations. The COO Office has Business Risk & Control teams across various risk types, acting as safeguards for the business.

Job Responsibilities

• Plan and manage the schedule for cadence meetings, ensuring timely coordination with all relevant stakeholders.
• Act as the primary point of contact for various business and support units, facilitating smooth communication and timely updates on action items.
• Monitor and track progress on continuous improvement initiatives, ensuring that milestones are met and issues are addressed promptly.
• Maintain accurate and comprehensive records of each cadence meeting, including agendas, minutes, and action items.
• Analyze current cadence processes to identify opportunities for improvement and implement necessary enhancements.
• Facilitate and moderate cadence meetings, guiding discussions, ensuring productive interactions, and driving actionable outcomes.

Job Requirements

We are seeking a highly motivated and detail-oriented individual to join our dynamic customer service excellence team. In this role, you will play a crucial role in ensuring the effective execution and management of Business Run cadence meetings that focus on driving continuous service and process improvements across the Retail products. If you are an adaptable, creative problem-solver, possess excellent communication and project management skills, and have a passion for driving customer service and experience, we would love to hear from you!

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.