AV & IT Support Engineer with enterprise experience (Onsite)

Job Title: Local IT Support Engineer

Location: Milton Park, Abingdon, Oxfordshire, England OX14 4SE

Employment Type: 12-Month Contract

Role Overview:

We are seeking a skilled Local IT Support Engineer to provide technical support for end-users, IT infrastructure, and security management at our Milton Park, UK site. The role involves troubleshooting IT issues, maintaining IT infrastructure, and ensuring smooth operations within an enterprise environment.

Key Responsibilities:

1. Activity-Specific Support:
   • CCTV & BMS Systems:
     • Manage and troubleshoot CCTV and Building Management System (BMS) infrastructure.
     • Ensure seamless operation and security compliance for surveillance and facility management systems.
   • DNS Server & Firewall Management:
     • Address network configuration challenges where DNS server IP is hardcoded.
     • Ensure that the firewall, acting as the network’s default gateway, does not provide DNS services to maintain SSDLC security compliance.
   • Evoko (Room Booking Device) Support:
     • Troubleshoot connectivity issues between room panels and the Evoko server.
     • Resolve server internet access limitations, ensuring only authorized connections such as Microsoft update sites are permitted.
   • Conference Room Wi-Fi Issues:
     • Diagnose and resolve Wi-Fi connectivity problems affecting meeting rooms.
     • Enhance wireless network performance and reliability for seamless conference operations.
   • MCT211 Laptop Machinery Software Installation:
     • Oversee the installation, configuration, and troubleshooting of MCT211 laptop machinery software.
     • Ensure compatibility with existing IT infrastructure and operational requirements.
2. End-User IT Support:
   • Provide hardware and software troubleshooting for desktops, laptops, and peripherals.
   • Install and configure Windows OS, applications, and security software.
   • Enable and support Multi-Factor Authentication (MFA) via MS Authenticator.
   • Deploy security measures including antivirus, firewall settings, and data backup solutions.
   • Offer hands-on training and documentation to assist end-users with IT system adoption.
3. Network & Security Management:
   • Maintain Cisco and Palo Alto network infrastructure.
   • Diagnose and resolve cabling, connectivity, and performance issues.
   • Utilize DNA-C for network diagnostics and issue resolution.
   • Coordinate with last-mile providers to ensure optimal connectivity service levels.
   • Implement and enforce access control policies and security protocols.

Assumptions & Conditions:

• Remote L2 support for the UK is managed separately from Sanand.
• Application troubleshooting and L1 support are handled by the respective providers.
• MFA, antivirus, and user backup platforms are maintained by external partners.
• Move/Add/Change (MACD) requests within the same location will be coordinated but executed by respective service providers.
• The position includes 25 days of leave annually plus UK public holidays, with no replacement coverage during leave periods.

Qualifications & Experience:

• Proven experience in IT support, network troubleshooting, and desktop services.
• Hands-on experience with Windows OS, Active Directory, and MS Office 365.
• Familiarity with Cisco and Palo Alto network tools.
• Experience with firewall security, backup solutions, and IT compliance.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and customer service skills.