AV Installations Maintenance Technician / AV Engineer

Whitwam Group; Winchester; On-site; GBP 25,000 - 45,000; Full time

Job description

Job Title: Installations Maintenance Technician

Location: Winchester, Hampshire

Salary: Depending on Experience

Job Type: Full-time, Permanent

We have an exciting opportunity for an experienced AV Maintenance and Installations Technician to join our team in Hampshire.

Our core team has worked together since 2001, bringing their combined experience to every aspect of AV Integration, across the UK and Europe and around the globe. Together we strive to provide professional design, installation and maintenance services to clients ranging from Cathedrals and blue-chip corporations to Government bodies and societies.

Main day to day duties will include:

Maintenance Engineering:

1. Take an active role in all customer maintenance work, carrying out both preventive maintenance and unscheduled support visits in support of the Maintenance Manager for all WAVI clients as needed.
2. Proactively provide email and telephone support calls for our maintenance clients, referring more complex issues to the Lead Engineer.
3. Actively manage maintenance tickets within the ConnectWise ticketing platform.
4. Provide out-of-hours and weekend support on an occasional basis if required.
5. Complete maintenance reports, keeping records and documentation trails up to date.
6. Assist the installation team with build/install projects as required, ensuring continuity of engineering from installation to support and maintenance.

Installation Team Support:

1. Assist the technical director and sales team in the design stage of projects to help ensure maintainable solutions are produced; tasks may include research and documentation.
2. Input, update, and help collate all customer and supplier data as required by software systems in use.
3. Carry out in-house maintenance tasks, such as PAT testing of any installation portable equipment, ladder and vehicle checks, and maintenance of company systems.
4. Undertake supplier training courses on new equipment and systems that may be implemented within installation projects.

The ideal candidate will:

1. Be located in Hampshire, and have the right to work in the UK.
2. Be keen to learn and broaden their AV skills through in-house mentoring, manufacturer-led trainings, and industry standards training.
3. Be willing and able to travel with the team to our client's site and on occasion work away from home.
4. Involve both maintenance/support and system installation, with a focus on the former. Sitework could include cabling, termination, equipment installation, and commissioning support. The role will be junior level with opportunity to grow quickly for the right candidate.

Candidate Requirements:

1. Have a good baseline understanding and experience with a broad range of AV equipment.
2. Understand and demonstrate good practical termination skills.
3. Have good communication skills, both written and verbal.
4. Be fluent in modern computing, both hardware and software.

It would be advantageous if you had:

1. ECS or CSCS health & safety certification.
2. Audinate Dante certification level 1.
3. Crestron technicians track 101.
4. QSYS level 1.
5. CTS.
6. Extron AV associate.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Maintenance Technician, Audio Visual Technician, Installation Technician, Maintenance Engineer, AV Specialist, Audio Visual Engineer, Video Technician, Sound Technician, Event AV Support, Installation Engineer, AV Support Specialist, AV Field Technician, AV Installation Technician, Live Sound Engineer, Sound Engineer, AV Engineer, AV Systems Engineer, Multimedia Technician, Broadcast Technician, AV Setup Tech will also be considered for this role.