Automotive Service Adviser/Writer

Put your career in the fast lane at an award-winning auto dealership. Fast-paced, energized to excel and nationally acclaimed as one of the most successful auto dealerships in the country. Yes, that's us and we're proud of it!

If you are equally into exciting and high-speed environments with co-workers who care deeply about top-notch performance, then please show us what you have and join us because we want you on our team.

We pay competitively, offer great benefits and believe in professional development (we pay for training!). So, read on and if you feel you're a fit, then please apply.

Job Summary:

The Service Adviser reports directly to the Service Director, with additional responsibilities to work with service and warranty managers. This role is vital to the success of this bustling, nationally-acclaimed and award-winning automotive dealership in Northern New Jersey, working with Ford and Lincoln vehicles, and Ford Trucks.

The successful candidate must demonstrate an ability to multi-task by handling and processing documents while serving a variety of customers, all within a team-oriented environment.

Job Accountabilities (include but are not limited to):

• Serve as liaison between customers and technicians
• Clearly communicate all vehicle symptoms as described by customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Provide a complete and accurate estimate of costs for labor and parts
• Monitor the progress of each vehicle and communicate with customers by providing updates and status throughout the day
• Process repair orders
• Review all completed work and charges to customers
• Follow-up with customers post-service when customers have questions and/or concerns

Education and Training:

• Maintain required certifications and qualifications as per Ford Motor Company and Maplecrest Ford Lincoln.

Abide by Maplecrest Company Expectations:

• Attend service meetings and training sessions, including on-line and/or computer-based self-study courses.
• Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.
• Adhere to all company policies, procedures and safety standards.

Requirements:

• Positive attitude, self-motivated and eager to contribute
• Exceptional interpersonal, verbal and written communication skills
• Strong organization and follow-up skills
• Exceptional attention to detail
• Solid computer skills
• Working knowledge of Excel and Google Docs
• Valid NJ state driver's license
• Spanish speaking a plus
• Demonstrate an understanding that business is built on excellent customer satisfaction
• Self-motivated to fulfill tasks

Perks:

• Competitive salary
• Medical and Dental health coverage
• Paid vacation and personal/sick days off
• 401(k)

Maplecrest is an equal opportunity employer and a drug and alcohol-free workplace.

Equal Employment Opportunity:

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description:

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.