Automotive Service Adviser/Writer

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A family-owned business since 1963, Maplecrest Ford Lincoln of Union has earned a reputation as one of the most respected and growth-oriented dealerships in the country. We may boast about how many Ford Motor Company Presidents Awards we've won (20) and the huge number of Ford Certified Senior Master Technicians we have on staff (the highest concentration in the entire U.S.A) or the number of recognition awards we've received for outstanding customer service, but that's because we're proud of our company.

Achievements like these don't come easily. It takes hard work and an awesome team to accomplish all that. That's why we look for the best. If you care deeply about delivering superior consumer experiences and excelling in top-notch performance, please show us what you have and join us because we want you on our team.

Job Summary:

The Service Adviser reports directly to the Service Director, with additional responsibilities to work with service and warranty managers. This role is vital to the success of this bustling, nationally-acclaimed and award-winning automotive dealership in Northern New Jersey, working with Ford and Lincoln vehicles, and Ford Trucks.

The successful candidate must demonstrate an ability to multi-task by handling and processing documents while serving a variety of customers, all within a team-oriented environment.

Job Accountabilities (include but are not limited to):

• Serve as liaison between customers and technicians.
• Clearly communicate all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage, and history of vehicle.
• Provide a complete and accurate estimate of costs for labor and parts.
• Monitor the progress of each vehicle and communicate with customers by providing updates and status throughout the day.
• Process repair orders.
• Review all completed work and charges to customers.
• Follow-up with customers post-service when customers have questions and/or concerns.

Requirements:

• Positive attitude, self-motivated, and eager to contribute.
• Exceptional interpersonal, verbal, and written communication skills.
• Strong organization and follow-up skills.
• Exceptional attention to detail.
• Working knowledge of Excel and Google Docs.
• Spanish speaking a plus.
• Demonstrate an understanding that business is built on excellent customer satisfaction.
• Self-motivated to fulfill tasks.

Maplecrest is an equal opportunity employer and a drug and alcohol-free workplace.

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.