Automation Technician

ZipRecruiter; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job description

Job Description

Do you thrive on leveraging technology to streamline workflows and improve efficiency?

Mainstay Technologies is looking for a detail-oriented, innovative, and technically skilled professional to fill the role of Automation Technician. As a key team member, you will identify, develop, and maintain automation solutions that enhance efficiency and reduce manual workloads across the organization. You will work closely with technical teams, business stakeholders, and the AI Team to implement intelligent process automation solutions.

Adhering to Mainstay’s high standards, the Automation Technician will play a critical role in integrating AI and automation into business processes, ensuring stability, security, and effectiveness. Success in this role means having strong problem-solving skills, technical expertise, and the ability to communicate complex automation concepts to non-technical stakeholders.

What you will be doing

• Identifying automation opportunities by collaborating with internal teams, the AI Team, and partners to document high-impact, repeatable tasks.
• Developing automation workflows in Mainstay’s RPA platform for tasks such as new user onboarding, Microsoft 365 audits, and service-related processes, incorporating AI enhancements where applicable.
• Integrating workflows with third-party tools and services (e.g., via REST APIs) while exploring AI-driven data analysis or decision-making opportunities.
• Prioritizing development efforts based on efficiency gains, balancing implementation complexity with the potential hours saved.
• Ensuring automation reliability through rigorous testing, troubleshooting, and continuous improvement.
• Collaborating with stakeholders to refine automation strategies and align them with business objectives.
• Maintaining documentation for all automation solutions, ensuring clear version control and process transparency.
• Monitoring automation performance and analyzing data to optimize workflows over time.
• Staying current with automation trends and best practices in AI, RPA, and process automation technologies.
• Advocating for automation by educating teams on best practices and opportunities for workflow improvements.

What you should be like

One of the most important attributes to have is genuine care and passion for the success of other people. We don't just care about industry leading technology or top-notch service, but we are genuinely passionate about the success of our team and our clients.

• Curious & Adaptable – Eager to explore new technologies and continuously learn about AI-driven automation.
• Detail-Oriented – Meticulous in testing, documentation, and ensuring workflow stability.
• Strong Problem-Solving Skills – Able to analyze complex processes and develop innovative automation solutions.
• Technical Proficiency – Familiar with automation tools, scripting, APIs, and cloud-based services like Microsoft 365.
• Collaborative & Communicative – Comfortable working with both technical and non-technical teams to align automation goals.
• Analytical Thinker – Can evaluate automation efficiency, measure impact, and refine workflows for maximum benefit.
• Process-Driven – Passionate about standardizing and optimizing workflows for consistency and scalability.

Qualifications and skills

• Minimum of two years of professional experience, preferably in an IT Service environment.
• Experience with automation tools (e.g., Power Automate, REWST, or similar RPA platforms).
• Strong understanding of REST APIs, data integration, and workflow automation best practices.
• Knowledge of Microsoft 365 administration, networking concepts, and cloud-based services.
• Experience with AI-enhanced automation or data-driven decision-making tools is a plus.
• Ability to troubleshoot, debug, and optimize automated processes.

About Mainstay

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics. We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.

Benefits

This is a full time, salaried position with a full benefits package, including:

• A flexible and fun work environment with events, lunch+learns, ping pong, snacks, games, and books.
• 3 weeks of PTO (4 weeks after 2 years) per year.
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years.
• Health, Dental, and Vision Insurance.
• Insurance.
• Group and Supplemental Life Insurance.
• Paid Family Leave.
• 401(k) with 3% match.
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs).
• Paid Volunteer Time Off.

Location

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person. We also maintain a beautiful office in Manchester, NH and a satellite office in Laconia, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing. We do encourage all teammates to come in weekly, but it is not required. Applicants must live within driving distance.