Audit Manager, Culture Risk

Job Summary

The Group Internal Audit represents Standard Chartered Bank’s third line of defence and provides independent assurance of the effectiveness of management’s control of business activities (the first line) and of the control processes maintained by the Risk Framework Owners and Policy Owners (the second line).

GIA is an independent function whose primary role is to help the Board and Executive Management to protect the assets, reputation and sustainability of the Group. GIA works with the Group's other control functions, such as Finance, Risk and Compliance, but does not place unqualified reliance on their work.

Responsibilities

• Role model the valued behaviours and develop an environment in which positive behaviours are celebrated and poor culture is challenged.
• Support, promote and apply the GIA Auditor of the Future principles for selection, development and assessment of staff.
• Support department-wide exercises such as annual planning, risk assessment and training.
• Resolve problems in the internal audit department and report such and the necessary measures to the Audit Committee.
• Support GIA audit teams by providing behavioural knowledge and expertise for their audits.
• Attend/represent GIA at formal committees and Group meetings, providing meaningful challenge and data-driven insights, as required, e.g., Governance Committees and Country Non-Financial Risk Committees.
• Serve as the GIA culture and behaviour subject matter expert, proactively engaging with peers and stakeholders to maintain, build and share knowledge.
• Provide deep level expertise in behavioural and cultural assessment, diagnosis or changes using behavioural science models.
• Lead the execution of qualitative and quantitative data collection and analysis activities, including interviews, focus groups, observations, surveys or behavioural experiments.
• Identify Group efficiencies and innovation opportunities, including the use of new technologies and other innovative research methodologies to conduct diagnostic reviews across the Group.
• Identify key culture risks and articulate potential impacts on GIA key risk themes and principal risk types.
• Manage key stakeholder relationships, support GIA teams, promote greater awareness of culture risks, and help enhance culture audit methodology.
• Partner with analytics and management information (MI) teams on culture diagnosis and reporting.
• Identify and recommend actions to mitigate behavioural and cultural risks.
• Share lessons learned, articulate cultural/behavioural and audit findings, and identify industry and professional trends.
• Manage many, and sometimes conflicting perspectives and influence to ensure alignment of strategic goals and approach.
• Advocate and reinforce Standard Chartered Bank’s values behaviours in the Bank.

Key Responsibilities

Strategy

• Contribute to the GIA risk assessment for conduct and culture and design the subsequent risk-based audit plan for the assigned portfolio.
• Audits assigned to the risk theme ‘Culture and Conduct’ in the GIA audit plan should address the key risks identified in the detailed risk assessment and in the audit planning process.
• Consider whether the assigned audit plan remains relevant throughout the year and propose changes as appropriate.
• Ensure that audit team operates in line with the Audit Charter during engagements, remains independent from management and free from interference.

Business

• Support the effective management of the cost of assigned audits within the allocated budget for audit engagements.
• Identify and implement opportunities for cost savings and optimal productivity of assigned audit engagements.

Processes

• Provide expert guidance on culture and behavioural risks/assessment methodology and management skills to team leaders and team members to enable them to effectively deliver their assigned contributions for an audit.
• Provide technical input and challenge on audit work being undertaken. This will include working with the audit team to produce outputs of high quality which address the areas of greatest risk.
• Demonstrate expert knowledge in the audit process, including the GIA system, so that audit work is carried out to a high standard that meets all methodology and GIA system requirements.

People & Talent

• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Identify growth areas on an ongoing basis and identify how best to develop them.
• Influence change within the department by highlighting potential enhancements.

Risk Management

• Ensure early identification and escalation of culture risks, issues, trends and developments to relevant stakeholders.
• Be prepared to raise issues/concerns outside the normal audit process.
• Adopt an anticipatory approach to risk assessment through stakeholder communication and monitoring of external environment to improve audit planning.
• Monitor the implementation/delivery of the agreed audit plan for the country as assigned, understanding the key audit issues arising and escalating any significant audit findings that remain unresolved.
• Update the assigned Continuous Risk Assessment for ‘Conduct and Culture’ on a regular basis to identify changes in risk profiles and document these in a timely manner, proposing changes to the assigned audit plan, as appropriate.
• Promote early identification and escalation of culture/behavioural risks, issues, trends and developments to relevant stakeholders.

Governance

• Manage the relevant Product/Country stakeholders, as appropriate, and establish good working relationships to help the businesses improve the control environment, management awareness and keep updated with changes in the business impacting their risk profile.
• Propose changes to audit plans, so the audit plan remains relevant.
• Escalate delays in the execution of audit work, both to auditee management and GIA management; role model this behaviour to Team Leaders.

Regulatory & Business Conduct

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent).
• Support GIA to achieve the outcomes set out in the Bank’s Conduct Principles.

Key stakeholders

• Establish and maintain effective working relationships with GIA teams and their stakeholders.
• Effectively manage external stakeholders such as regulators and reviewers.
• Culture and Sustainability Committee, Group Risk Committee, Non-Financial Risk Committee (where applicable).

Other Responsibilities

• Embed ‘Here for good’ and Group’s brand and values in GIA.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Keep abreast of the new change and maintain an open channel with peers in the market to stay informed on the latest market updates.

Qualifications

• Graduate degree or equivalent in areas relevant to behavioural sciences.
• Practical experience designing and conducting qualitative research – interviews, focus groups, surveys – and conducting quantitative analysis of results.
• Prior experience in internal audit within the financial services sector or audit/consulting firms, ideally (but not necessarily) in organisational culture, culture change, HR, or transformation.

Other desirable experiences:

• Familiarity with analytic tools, including Natural Language Processing (NLP), e.g., sentiment analysis or topic modelling.
• Practical experience developing and coaching colleagues in behavioural sciences and research methodology.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

For further information, and to apply, please visit our website via the “Apply” button below.