Audiology Co-ordinator

NHS; Wakefield; On-site; GBP 24,000 - 26,000; Full time

Job description

Here is an opportunity to join our busy and friendly establishment of Audiologists and support staff providing a wide range of Audiological services at the Mid-Yorkshire Hospitals.

Your duties will include a wide range of clerical and administrative tasks which will include the production of weekly and monthly reports and validation of patient pathways, the creation of clinic letters, telephone reception work, the booking of patients appointments using several databases and general support to the Head of Service and clinical staff.

We need a person with excellent communication and organisational skills, who can organise and work on their own initiative as well as being an effective team member. You will need to have good office management skills and experience of working in a health care environment or with the public would be useful.

Your place of work will be the Audiology department at Pinderfields General Hospital although there may be a requirement to work on other sites occasionally depending on the needs of the service.

Main duties of the job

The post holder will work within the Audiology team to ensure patient pathways are correctly recorded on the in-house electronic administration systems. Through validation, errors will be identified, corrected and reported on. This will allow the Trust to report on 6-week and 18-week Referral to Treatment standards.

Job responsibilities

1. Daily validation of known system errors from the Trust's electronic booking systems, requiring in-depth knowledge of the in-house audiology and eCamis system, the causes of the errors, and resolving complex pathway scenarios.
2. Daily validation of common diagnostic pathway errors, including investigating the cause of errors, understanding complex pathways for multiple specialties, resolving conflicting information, and sourcing data from a range of sources.
3. Liaising with a variety of staff, including clinicians, managers, and administration staff.
4. Answering the Audiology telephone and booking of diagnostic appointments.
5. Validation of weekly and monthly patient data for submission to Unify to ensure all reportable pathways are correct.
6. Keeping up to date with national and local waiting time targets for inpatient, day case, outpatient, and diagnostic services.
7. Ensuring relevant Trust policies are implemented, maintained, monitored, and reviewed across all sites.
8. Any other duties/responsibilities as delegated by the manager as deemed appropriate to the role.

Person Specification

Qualifications

• 5 GCSEs at A to C or equivalent.
• Ability to use PC software applications such as Excel and PowerPoint.

Knowledge and Awareness

• An awareness of the importance of confidentiality in a health care setting.
• Awareness of own limitations.
• IT and keyboard skills.
• Knowledge of national policy, guidance and legislation in relation to patient information and NHS activity reporting.
• Knowledge of audit processes.
• Understanding of NHS data quality issues.
• Knowledge of Local Patient Information systems/Databases, including NHS Data Dictionary and NHS Information standards.

Experience

• Experience of Microsoft Office applications including Excel, Word, and the use of the internet as a resource.
• Experience of working both independently and in a team-oriented collaborative environment.
• Worked in a Health Care Environment.
• Experience in data entry, data quality, health information or health care records.

Personal Attributes

• Effective team player.
• Capable of working under pressure whilst maintaining accuracy and attention to detail.
• Flexible approach to working hours to meet the needs of the service.

Skills and Abilities

• Competent user of Microsoft Excel/Access/Word (i.e. pivot tables and basic formulae).
• Good written and verbal communication skills.
• Methodical with strong attention to accuracy and detail.
• Excellent keyboard skills.
• Ability to work under own initiative, to prioritise and plan workload.
• Ability to work accurately under pressure to meet deadlines.
• Good data verification skills to check for accuracy of input.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,071 to £25,674 a year Band 3 in line with Agenda for Change