Audiology Clerical Officer

Job summary

The Audiology service at the Mid Yorkshire Teaching Trust are seeking two friendly and motivated individuals to join our busy establishment of Audiologists and support staff providing a wide range of Audiological services to the local community.

Your duties will include a variety of clerical and administrative tasks which would be reception work that is both face to face and telephone, and the booking of appointments. Full training and development will be given for all relevant areas to the post. The hours to be worked are 1 x 23.25 per week and 1 x 37.5.

We are looking for someone with excellent communication skills, who has the ability to organise and work on their own initiative and be part of a team. You will need to have a good understanding of English language and numeracy. Some previous experience associated with office work would be an advantage as would basic IT skills and some experience of working with the general public.

Your place of work will be the Audiology department at Pinderfields General Hospital, although on occasions you may be asked to provide support for the Audiology department at Dewsbury and District Hospital.

Main duties of the job

The post holder will work within the Audiology team to provide a variety of clerical and administration duties in which to support the office function of the Audiology service including appointing and receiving patients to the service.

About us

We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application guidance:

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It's important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Date posted: 10 April 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £23,615 a year Pro-rata for part time

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: C9377-SURG6613

Job responsibilities

1. Make effective use of the data management systems to ensure an efficient office function within the service.
2. Effective and accurate processing of referrals to Audiology using all available data management systems i.e. Auditbase and CAMIS etc.
3. Timely appointing and processing of patients to clinical sessions in line with national and Trust waiting time targets.
4. Undertaking reception duties.
5. Dealing with telephone enquires as appropriate.
6. Maintaining effective clerical systems.
7. Monitoring and requesting orders for appropriate stationery items to maintain effective service provision.
8. Monitoring the condition of accommodation and equipment reporting to senior staff when appropriate.
9. Where appropriate liaise with a variety of staff, including clinicians, managers and administration staff to ensure that duties and tasks can be completed effectively.
10. Any other duties/responsibilities as delegated by the Head of Service as deemed appropriate to the role.

Person Specification

Qualifications

Essential:

• GCSE grade A to C or equivalent in English and Maths.

Desirable:

• Qualification in using databases.

Personal Attributes

Essential:

• Effective team player.
• Capable of working under pressure whilst maintaining accuracy and attention to detail.
• Flexible approach to working hours to meet the needs of the service.

Desirable:

• Demonstrates a caring and empathetic nature to patients needs and requirements.

Experience

Essential:

• Experience of reception duties and telephone enquiries.
• Experience of working with the public.
• Experience of working both independently and in a team environment.

Desirable:

• Worked in a Health Care Environment.
• Working with hearing impaired people and families.
• Working in data entry, data quality, health information or health care records experience.

Skills and Abilities

Essential:

• Excellent communication skills, verbal and written.
• Methodical with a strong attention to accuracy and detail.
• Good keyboard skills.
• Ability to work under own initiative, to prioritise and plan workload.

Desirable:

• Working on own initiative, prioritising tasks.
• Basic computer literacy.

Knowledge and Awareness

Essential:

• An awareness of the importance of Confidentiality in a health care setting.
• Awareness of own limitations.
• Basic IT and keyboard skills.

Desirable:

• Knowledge of Local Patient Information systems/Databases, including NHS Information standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.

Employer details

Employer name: The Mid Yorkshire Teaching NHS Trust

Address: Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DG

Employer's website: https://www.midyorks.nhs.uk/