Audio Visual Support Technician (Onsite)

Job Title: Audio Visual Support Technician (Onsite)

Location: London- EC2

Site based - Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary: £35,000 - £42,000 + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to join a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally? The Audio-Visual Support Technician is based within their end user's organisation who continue to invest in state-of-the-art technologies, services, and training.

Job Purpose Summary:

This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity. The Audio-Visual Support Technician role is a key part of our London team, representing our client at one of their prestigious sites.

Key Responsibilities:

• Report into client stakeholder on a day-to-day basis.
• Based on site on a permanent basis - occasional travel to Bournemouth to oversee technical issues / maintenance activities.
• Oversee and manage AV / UC systems on a day-to-day basis.
• Provide real-time in-room support for AV / UC related issues.
• Ensure incidents / tickets are logged via site protocol and resolved within SLA.
• Fault handling and ownership of all AV related tickets through to resolution.
• Locate faults or problems and provide solutions on a first / second line basis.
• Ability to provide systems work around in the event of failures.
• Work with the offsite help desk and 3rd parties as required to resolve incidents and management of RMAs.
• Manage equipment repairs and implement critical spares as required.
• Support / manage software / firmware updates once instructed via change control.
• Be fully competent in digital AV environments.
• IT literate, understand network architecture and structured cable infrastructures.
• Manage onsite support deliverables.
• Proactively train and support end users as required.
• Provide technical assistance and remain on standby for high profile events.
• Provide a meet and greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
• Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
• Oversee preventative maintenance activities with offsite teams.
• Maintain accurate asset schedule for location.
• Maintain critical spares holding for location / UK.
• Attend weekly service / ticket review meetings as required.
• Attend monthly service review meetings as required and prepare reports / stats.

Experience and Skills Required:

• Previous experience as an Audio-Visual Support Technician
• Full operational and technical knowledge of audio-visual systems
• Strong customer focus and understanding of sensitivities of working on client sites.
• IT/Network skills
• Ability to problem solve on site.
• Flexible working approach
• Full UK Driving Licence

In Return:

If successful within your application you will receive a fantastic annual salary of between £35,000 - £42,000 per annum, plus benefits. In addition to this, you will find yourself working for an employer that is truly focused on developing your skills and who believe in investing in their staff. For further information please get in touch: (url removed)