Audio Visual Engineer - AV, CUCM & Webex Support - 2nd/3rd Line

Job Description

Audio Visual Engineer - AV, CUCM & Webex Support Specialist - 2nd/3rd Line - 6-12 month contract - Outside IR35

My client is seeking a highly skilled AV, CUCM & Webex Support Specialist to join their team, delivering expert 2nd/3rd line support for enterprise AV & VoIP solutions. You'll be responsible for ensuring seamless communication across CUCM, Webex, and integrated meeting room technology for key clients.

Candidates must be available to work on-site - this will be based in London.

Key Responsibilities:

1. AV & Video Conferencing Support: Managing and troubleshooting Webex, Teams Rooms, Zoom Rooms, and Crestron control systems.
2. CUCM & Webex Administration: Monitoring, configuring, and maintaining CUCM, Webex Control Hub, SIP trunking, and VoIP services.
3. Meeting Room Technology: Supporting and integrating Webex Room Kits, Microsoft Teams Rooms, Cisco video hardware, and large event setups.
4. Incident & Change Management: Handling escalations, troubleshooting voice, video, and connectivity issues, and ensuring SLA compliance.
5. Networking & AV Integration: Working with IP-based AV, VLANs, QoS, HDMI, HDBaseT, and room scheduling systems.
6. Onsite & Remote Support: Providing proactive and reactive support both remotely and at client sites (London-based).

Experience:

3-5 years' experience in AV & UC support, with hands-on expertise in CUCM, Webex, VoIP, and meeting room tech. Strong troubleshooting skills across Cisco Webex, Teams, Zoom, Crestron, and digital PBX systems. Experience with AV networking, SIP trunking, QoS, and large-scale video conferencing.

Certifications (Desirable): CTS, Crestron CCP, Cisco Webex Cert, Microsoft Teams Rooms Cert, CompTIA Network+, CCNA.

If you're a specialist in AV & unified communications, please send your profile for an immediate review.