Audience Analyst

Job Title: Audience Analyst (15452)

Description:

Join easyJet’s Customer Data team and play a key role in transforming how we use customer insights to shape our business. With access to data from millions of customers flying with us and enjoying our easyJet holidays, you’ll help bring together data from multiple sources to deliver actionable insights, analytical solutions, and customer data products. It’s an exciting time to join as we launch new analytics and marketing capabilities, driving innovation in customer experience and business strategy.

What you’ll be doing:

1. Creating and activating customer data solutions that drive targeted marketing, personalised customer engagement, operational communications, and insightful reporting.
2. Leveraging platforms like Databricks and our Customer Data Platform (mParticle) to develop segmentations, profiles, and predictive models for real-time audience targeting and triggered campaigns.
3. Collaborating closely with data and CRM teams to establish measurement frameworks, set KPIs, and deliver actionable insights through tools like Tableau and Thoughtspot.
4. Ensuring data solutions are scalable, reliable, and empower business teams to self-serve customer insights.

What you’ll need to do the role:

1. Significant experience in direct-to-consumer businesses and a solid understanding of e-commerce and customer experience (CX).
2. Strong SQL and/or Python skills, with a proven ability to analyse and develop customer data from large datasets.
3. Experience with Databricks, medallion architecture, and building deployable data products.
4. Expertise in using Customer Data Platforms (CDPs) like mParticle or similar for data ingestion, audience creation, and activation.
5. Familiarity with JIRA/Confluence for documentation, a self-motivated approach, and the ability to adapt to agile methodologies.
6. Inquisitive nature, thrives on learning, and can work independently while delivering results.

What you’ll get in return:

1. Up to 20% bonus
2. 25 days holiday
3. BAYE, SAYE & Performance share schemes
4. Life Assurance
5. Flexible benefits package
6. Excellent staff travel benefits

Location & Hours of Work:

This full-time role will be based in LTN. We typically get together 3 times a week in the office (Hangar 89) or meet at our agency/partner offices to keep the creative juices flowing.

About easyJet:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet.

At easyJet, our aim is to make low-cost travel easy – connecting millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. Whether you’re working as part of our front-line operations or in our corporate roles, we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges and supporting each other with our Orange Spirit.

Make a difference with your next role. Make it easyJet.

Apply:

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

#LI-CH1 #LI-HYBRID

Business Area

Customer & Marketing

Primary Location