Associate UX Researcher

You will need to login before you can apply for a job.

About the Business: At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news service and supply and demand data. You can learn more about ICIS at the link at: https://www.icis.com/explore

About our team: We are a growing, passionate, multiskilled, diverse and supportive group of UX Designers, UI Designers and UX Researchers. We play a pivotal role in defining and developing the products used by our customers. The team works closely together, collaborating through our daily stand-ups and weekly Design Critique to stay connected and provide peer review and feedback on each other's work. We also regularly present to the wider business to disseminate, collaborate, and celebrate all the great research and design the team has delivered. ICIS is part of the UX community at RELX, our parent company and the UK's largest media and technology company. The community has 100s of UX Researchers and Designers working across a range of sectors and offers a range of opportunities to collaborate and hosts in-person and online UX meetups throughout the year.

About the role: An Associate UX Researcher plays a crucial role in understanding user behaviours, needs and motivations while training in UX research techniques.

Responsibilities:

1. Understanding user needs: You'll conduct your own research such as user interviews, surveys, usability testing or analysing usage data to uncover user pain points, motivations, and behaviours. You might delve into understanding user journeys, information architecture, and content needs.
2. Crafting research plans: Working closely with senior researchers and designers, you'll help define research questions, select appropriate methodologies, and develop study plans tailored to specific project needs.
3. Unveiling user insights: Through data analysis and synthesis, you'll transform raw qualitative and quantitative data into meaningful insights that inform design decisions. You'll create compelling reports, presentations, and persona documents to effectively communicate your findings.
4. Shaping the user experience: You'll collaborate with designers, product managers, and engineers to translate your research findings into actionable design solutions that truly resonate with users. You'll witness your research directly impacting the products and services used by thousands of users around the world.

1. Studying or have studied a degree or higher qualification in a related discipline e.g. Human-Computer Interaction (HCI), psychology, sociology, or anthropology. Candidates from other disciplines are encouraged to apply if you can demonstrate your grasp of research methods.
2. Can demonstrate some experience conducting primary research like surveys, interviews, usability testing, ethnography, etc. (can be coursework or work experience).
3. Have a keen interest in conducting research to enhance user experience for digital and data products.
4. Are a self-starter and, with support from more senior researchers, able to drive their projects forward and thrive in a fast-paced product development environment.
5. Have excellent analytical and communication skills, able to understand the problems users face and craft compelling narratives based on research findings to drive user-centred decisions.
6. Able to quickly learn new research and analysis methods and tools - some experience with specific UX research techniques (e.g. usability testing) is a plus!

1. Mentoring Scheme for Women in Technology
2. Women's Network Forum
3. Women in Technology Employee Resource Group (ERG)
4. Proud supporters of the Tech Talent Charter