Associate Technical Service Engineer

Fujitsu; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job description

Associate Technical Service Engineer

Location: Belfast site based full-time 24*7 shift role

Our purpose is to make the world more sustainable by building trust in society through innovation. As a Technical Services Engineer, you will contribute to this by helping to ensure our customers' services run smoothly. You will be responsible for monitoring, investigating, and diagnosing technical issues for our customers across the region. Your role will involve working as part of a team managing a large number of network devices, servers, and applications following defined processes and procedures on a 24x7 basis. Full training will be provided.

The Operations Centre currently manages services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high-performing individuals who are both friendly and customer-focused.

Your transferable skills and experience:

1. Experience within an IT Support environment.
2. Proven troubleshooting skills.
3. Empathic listener and persuasive speaker with good proficiency in written word.
4. The ability to use their own initiative and to identify and resolve potential problems/issues.
5. The ability to represent the company to stakeholders in a professional manner.

Your benefits:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process:

The recruitment process consists of one onsite interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together:

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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