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Associate Professional Services Consultant
ENGINEERINGUK
Greater London
Hybrid
GBP 80,000 - 100,000
Full time
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Job summary
Join a forward-thinking company as an Associate Professional Services Consultant, where you'll leverage your project management and technical skills to deliver exceptional implementations for clients. In this role, you will oversee the installation and configuration of advanced applications, ensuring that customer needs are met while maintaining high satisfaction levels. This position offers the opportunity to work with a diverse international team, tackling complex challenges in risk management and compliance. If you are passionate about technology and customer service, this role is perfect for you.
Qualifications
- Experience in project management and technical implementations is essential.
- Strong troubleshooting skills and a broad range of technical knowledge required.
Responsibilities
- Manage project requirements and ensure customer satisfaction throughout engagements.
- Oversee the installation and configuration of Fircosoft applications for clients.
Skills
Tools
Job description
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Sector: Legal
Role: Associate
Contract Type: Permanent
Hours: Full Time
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients.
About the Role: As a senior consultant, you will deliver installations and configurations of all Fircosoft applications to specified requirements and provide technical training and transfer of knowledge.
- Ensuring project management work is well defined and changes to requirements are managed. Issues arising are tracked and dealt with in a timely fashion, and customer satisfaction is attended to throughout the engagement.
- Overseeing the planning, development, and installation of Fircosoft products to meet the clients' business needs.
- Showing a good understanding of compliance and sanctions risk management, relating it to product and service within the firm.
- Understanding customer use cases and requirements, and in turn applying best practices for those customer implementations.
- Delivering, installing, and configuring all Fircosoft applications to specified requirements and providing technical training and transfer of knowledge.
- Determining the types of products and services required by clients and troubleshooting customer issues during implementation.
- Have project management skills and experience.
- Have significant exposure to technical implementation.
- Database: SQL/Oracle, Web deployment: Apache Tomcat, Middleware: IBM MQ, DAPR, Kafka, Cloud: AWS, Microsoft Azure.
- Operating Systems: Windows, Linux.
- Have excellent troubleshooting skills.
- Have a vast range of technical knowledge.
- Demonstrate good internal and external stakeholder management experience.
#LI-PL1
#LI-Hybrid
At LexisNexis Risk Solutions, our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools, and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency.
Our businesses span the following sectors: Aviation | Chemicals & Energy | Collections & Recovery | Corporations & Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety | Tax
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