Associate - PMO/Project Management

ZipRecruiter; Burgess Hill; Hybrid; GBP 30,000 - 60,000

Job description

Job Description

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

The role of Associate - PMO/Project Management is an exciting opportunity for a talented Project Manager to drive the modernization of payment capabilities, as part of the Multi-Rail program. You will lead and drive a large scale, multi-year initiative in support of a cutting-edge multi-rail payment service. This service will unify multiple payment types (e.g., card networks, ACH, wires, real time payments, etc.) under a single, scalable, secure, enterprise-wide platform. Reporting to the Director, Enterprise Payments Program Management, you will be responsible for coordinating cross-functional teams, managing business and technology stakeholders, and ensuring this critical initiative meets its objectives within scope, time, and budget.

How will you make an impact in this role?

• Support the project and program manager in the preparation of materials.
• Arrange workstream update meetings.
• Identify challenges and proactively seek to resolve or escalate risk and issues in a timely and well-articulated manner to the projects by engaging relevant stakeholders and PMs.
• Produce accurate and insightful project update materials and artifacts, tailoring to various forums and committees.
• Liaise with Project Leads and Stakeholders to understand/cascade guidance and requirements, ensuring adherence to PMO standards.
• Manage and maintain Project Plan standards.
• Provide regular quality checks of Milestones, Deliverables, Tasks within Project Plans.
• Review Change Request Forms and confirm required sign-offs.
• Leverage Project Tracking tools and provide update/reports on an ad-hoc basis.
• Lead in the collating and obtaining sign off for status reports for Large programmes (10+ projects).
• Provide ad hoc data analysis.
• Work in collaboration with a global team on day-to-day tasks and strategic initiatives.

Minimum Qualifications

• A bachelor’s degree in Business, Marketing, Engineering, or related field.
• Proven experience in Programme or Project Management.
• Experience working with Financial Services, ideally within in Fintech, Payment’s processor, or Credit Card environment as a Programme or Project Manager, or similar role.
• Project management or PMO in large change programs within financial services.
• Excellent Microsoft Excel & PowerPoint skills.
• Exceptional attention to detail and highly organized.
• Experience managing successful small business and technology change projects in Payments within Financial Services. (2 Years + experience).
• Experience of planning and controlling project/PMO delivery.
• Strong stakeholder management - Ability to build working relationships with key business stakeholders and business SMEs.
• Lead the governance structure that drives clear ownership, decision making, and risk management.
• Lead updates of the program/projects you own across multiple stakeholders within the business.
• Work with cross-functional teams to ensure seamless integration of product development with other workstreams, including payments operations, legal, and marketing.
• Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators.
• A strong understanding of user experience and design principles to ensure the product meets market needs.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.