Associate HR Advisor - Human Resources - 1 year Fixed Term Contract

Date Posted: 2025-02-12

Country: United Kingdom

Location: Fore 1, Fore Business Park, Huskisson Way, Stratford Road, Solihull, B90 4SS

Position Role Type: Unspecified

Joining RTX isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

With a global workforce of 180,000+ employees, RTX is a leader in technologically advanced and intelligent solutions for the global aerospace defence industry. RTX has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving market. RTX comprises 3 key businesses: Collins Aerospace, Pratt & Whitney, and Raytheon, with the UK being predominantly Collins Aerospace. Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors.

We are looking for an Associate HR Advisor to join our People Services team on a fixed term 12-month contract. As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all 21 sites across the UK business, totalling around 7,600 employees. Our team operates across three tiers:

1. Tier 0 – A self-service online portal for HR queries
2. Tier 1 – Handling general HR queries, providing advice and guidance, and managing HR administration
3. Tier 2 – Delivering specialised support for more complex cases

This role is situated in Tier 1, reporting to the Team Lead. The role is highly customer-focused, fast paced, varied, and relies on effective collaboration with others. This role will focus on employee life events, flexible working applications, terminations, and entry-level payroll functions.

What will you do:

1. Process applications and advise on maternity, paternity, and flexible working requests in line with company policies
2. Undertake a range of HR administration duties including generating employee correspondence, data audits and updating employee files, ensuring high levels of data accuracy are maintained throughout
3. Utilise HRIT systems such as Workday and SAP to transact HR/Payroll changes and troubleshoot process issues
4. Deliver high quality customer service whilst managing cases from diverse employee groups, across multiple communication channels including email, phone, and our online portal
5. Adhere to established HR processes, knowledge, policies, company guidelines and regulations to resolve simple customer queries
6. Actively engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimisation activities
7. Provide first-line HR support to employees and managers including providing HR policy and process advice across the employee lifecycle. Use our CRM system ServiceNow to proactively administer cases, manage customer expectations and adhere to SLAs
8. Understand and be compliant with the corporate data protection and confidentiality policies
9. Act as an advocate for People Services within the business and encourage adoption

Qualifications and experience we prefer:

1. Attitude is key to this role, so you will need to be highly-customer orientated and able to deliver great customer service to a wide range of employees, from shop floor to executive.
2. You must be comfortable working in a fast-paced customer service environment, operating to agreed targets and SLAs
3. Ability to multi-task and proactively prioritise work to meet competing demands
4. Be proactive, professional and maintain high levels of confidentiality
5. At least 1 years’ experience working within a HR Shared Service Centre and/or a Customer Service Contact Centre environment preferred
6. Strong communication skills (written and oral) and ability to verbally coach customers over the phone or on Zoom
7. Ability to work independently and enjoy working under pressure
8. Good attention to detail and accuracy
9. Logical thinker who can solve problems quickly
10. Team player who can support and encourage others
11. Strong IT skills including Workday and ServiceNow experience
12. CIPD level 3 (or equivalent) qualified (desirable)
13. Payroll experience (desirable)

What We Offer:

In return we offer a benefits package which includes a competitive salary as well as 25 days annual leave plus bank holidays. There is an Employee Assistance Programme, employee discounts, a fantastic pension scheme, wellness programmes to include discounted gym membership and much, much more. This is a full-time hybrid role with Wednesday and Thursday in the Shirley office. The hours of work being 09:00 to 17:00, Monday to Thursday and 09:00 to 16:30 on Friday.

Human Resources is committed to making RTX a great place to work, grow and belong by recruiting, onboarding, developing, rewarding and retaining the very best talent our industry has to offer. By fostering an inclusive culture for employees to earn and fulfil their potential, Human Resources fuels the success of our business - every day.

Join our team and help us soar to new heights.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.