Associate Finance Contact Centre Specialist, CoStar - London

CoStar Group, Inc.; London; On-site; GBP 100,000 - 125,000

Job description

Associate Finance Contact Centre Specialist, CoStar - London

Job Description

COSTAR GROUP – ASSOCIATE FINANCE CUSTOMER CONTACT SPECIALIST, FINANCE - LONDON

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

RESPONSIBILITIES

The Associate Finance Customer Contact Specialist owns the task of resolving stakeholder enquiries on matters related to the Order-to-Cash process for our portfolio of brands, that include: billing, contracts, and other financial matters. This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction. The Associate Finance Customer Contact Centre Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle process and trouble-shooting requirements. Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required. The Associate Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, and Customer Care.

QUALIFICATIONS

1. Educated to a Degree level or equivalent experience.
2. Customer service-related experience.
3. Solutions focused.
4. Ability to execute in a high transactional environment in an efficient and professional manner.
5. A flexible communicator and good listener who can multitask to solve problems.
6. Experience working with Excel.
7. Additional language skills specifically French, German or Spanish.
8. Experience with Oracle Cloud.

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and BlueFin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.