Associate Director, Quantitative Research

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Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology, and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment, and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3's legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research to improve global patient outcomes.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team to ensure projects are completed on time and within budget. The Associate Director will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

• Manage, mentor, appraise, and develop team members, monitoring team KPI's and workload distribution.
• Provide guidance and mentoring to members of the operations team.
• Manage project escalations to ensure projects are completed on time and within budget, partnering with internal stakeholders to address issues and improve performance.
• Work closely with senior management to adapt, develop, and initiate processes, procedures, and system enhancements.
• Investigate and manage project escalations, ensuring client satisfaction.
• Monitor productivity and quality of data collection for team projects.
• Oversee the billing process of the team, ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service.
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other team members.
• Oversee the training of new team members and assess the training needs of current employees.
• Approve annual leave, expense reports, and conduct quarterly reviews of direct reports.

Qualifications

Education and Training Required:

Bachelor's degree or equivalent work experience preferred.

Minimum Experience:

• 5+ years of experience in Market Research.
• 3+ years of project management experience.
• Experience in healthcare-focused Market Research preferred.
• Minimum of 1 year of experience managing employees preferred.
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals preferred.

Knowledge, Skill, Ability:

• Self-motivated with exceptional time management, organizational skills, and attention to detail.
• Able to meet deadlines and perform under pressure.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills including Excel, Outlook, and Word.
• Well-developed analytical and problem-solving skills.
• Able to work autonomously and in a team environment to meet departmental objectives.

Additional Information

Benefits:

• 25 days annual leave.
• Participation in an annual bonus scheme linked to the profitability of the business.
• Pension 4%/4% employee/employer contributions of qualifying earnings.
• Company's medical cash plan, including access to subsidised gym membership and a staff discount scheme.
• Cycle scheme.

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