Associate Director - Product Supply Chain Lead

Eli Lilly and Company; Basingstoke; On-site; GBP 60,000 - 100,000

Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job title: Associate Director – Product Supply Chain Lead (NE Hub)

Location: Basingstoke

Hybrid/Remote: Hybrid

Reports to: Associate VP Finance

About Lilly:

Lilly is a global healthcare leader that unites caring with discovery to make life better for people around the world. We were founded more than a century ago by a man committed to creating high-quality medicines that meet real needs, and today we remain true to that mission in all our work. Across the globe, Lilly employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to communities through philanthropy and volunteerism.

Product Supply and Logistics team is responsible for end-to-end supply chain in one of the fastest growing Hubs across the International Business Unit. You will be responsible for delivering medicine to patients in the UK, Ireland, Sweden, Denmark, Norway, Finland, and Iceland.

What You’ll Do:

• Lead with Vision: Supervise and direct a dedicated team of professionals, including our talented colleagues in the UK, Ireland, and Denmark.
• Drive Excellence: Oversee individual logistic service providers (LSPs) and distributors across multiple countries, ensuring seamless operations and commercial processes.
• Strategic Impact: Play a crucial role in driving efficiency and improvements in our operation.

Key Responsibilities:

Oversee “end-to-end” supply chain of Lilly products across all NE Hub Countries.

Typical distribution model in Key Hub market is “Direct to Pharmacy” where Lilly is responsible for all supply chain nodes to the actual dispensing point. Management of LSPs within a highly regulated cGDP environment is critical in the distribution process.

Responsibilities include:

• Lead commercial & operational execution of delivery through third party logistics providers.
• Work closely with Global Business Solution (GBS in Cork) to ensure all Order to Cash business processes are compliantly executed: order management, credit management, supply replenishment, delivery, and cash collection.
• Lead local governance and communication ensuring timely review and accurate demand statement is available to manufacturing.
• Operational analytics: review trends and executing on necessary supply decisions.

Compliantly manage all pricing, alternative access schemes and other commercial programmes

• Administer SAP and LSP pricing to ensure compliance with approved Lilly pricing.
• Identify, define & develop commercial opportunities:
• Provide guidance on the development of commercial schemes including requirements of key customers (e.g. UK National Health Service)
• Develop proposals and participate in IBU and Internal approval & implementation working closely with PRA colleagues with a focus on effective administration of schemes in a complaint and customer-oriented fashion.
• Define and lead commercial administration support including contract preparation, payment & accounting administration, return on investment calculation, data review & analytics.
• Administering and documenting Product donations approved through Compassionate Use programmes or requests.
• Ensure that all active schemes are document and compliant, always “audit ready”.

Lead Commercial “Business to Business”, e.g. Pharmacy multiples, Compounders, home delivery providers etc.

• Visit customers and build relationships. Be ready to handle escalated commercial issues.
• Direct commercial and operational support & liaison with Brand Teams, Sales Teams & Key Account Managers.
• Manage customer & commercial communications, principally through the management of the Lilly Customer Care organisation (Lilly and TPO) but also conduct field visits as required.

Strategic portfolio management

• Lead strategic projects including seeking out and executing innovative and higher value (patient, HCP, Lilly) distribution options, implementing product discontinuation and/or divestment, driving strategic responses to legislative changes etc.
• Leverage technology and AI to drive efficiency.

What We’re Looking For:

• Strong Leadership and Influence: Thrive in an environment where ambiguity is the norm and quick, strategic decision-making is essential.
• Pressure Performers: Excel under time pressure, using your skills to deliver results that make a difference.
• Change Champions: Embrace and implement change, taking on the opportunity to shape an area of immense strategic importance for Lilly.

Key Requirements:

• 5+ years of supply chain operational and commercial experience. Experience in Pharmaceutical or related healthcare industry is a plus.
• An unwavering commitment to creating exceptional customer experiences (patient, doctor, nurse, pharmacist, payer), demonstrated for example through marketing/sales, medical, compliance, project roles, operational, procurement or others).
• Strong leadership and influence both with internal and external groups.
• Bold, strategic thinking.
• Finds motivation in creating a path forward – ability to challenge status quo and/or look at barriers in a different way and try different approaches (innovate) to achieve a goal.
• Curious, willing to ask questions and seek understanding; demonstrate high learning agility.
• Ability to successfully work across functions and with external partners.

EMBRACING DIVERSITY:

Embracing diversity is at the core of our long-held value of respect for people. It is the lens through which we understand and respond to the unique needs of the millions of individuals who depend on our medicines.

For us, embracing diversity means understanding, respecting, and valuing differences, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. The greatest measure of our diversity efforts is our ability to attract and retain exceptional employees who feel comfortable in a culture that supports them being themselves.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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