Associate Director of Customer Service, Greater Manchester

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Associate Director of Customer Service, Greater Manchester

Client:

Linde

Location:

Greater Manchester, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

2490a539256d

Job Views:

7

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

What you will enjoy doing:

1. This is an exciting opportunity to manage our customer service function and play a pivotal role in shaping its future; You will recruit, manage, develop, and inspire a high performing team to ensure the highest level of customer service is provided, whilst making a difference by driving continuous improvements and digital transformation in the customer service centre.
2. You will drive local UK improvement ideas and initiatives as well as have the chance to collaborate with the EMEA digitalisation team and other global Customer Service leads to ensure learnings and best practices are shared and adopted, enabling the function to operate in the best way possible.
3. In addition, you will be responsible for the forecasting and budgeting of operational costs and people for the function, as well as acting as the landlord for the property and buildings facility in which the Customer Service Center operates.
4. This role will give you the chance to develop and encourage cross-functional teamwork across multiple areas of our organisation and collaborating closely with the business unit heads and leadership teams to ensure fulfilment of service level agreements and the best use of our customer service centre's capabilities.
5. You will lead the way in ensuring our North-West hub has the highest level of safety for all, as well as nurture and maintain a culture that reflects all our values.

What makes you great:

1. You have demonstrated success in managing a team with the ability and passion to engage, inspire, develop, and influence others.
2. You feel comfortable and have experience operating at a senior level within a large, complex organisation.
3. You have a high level of commercial acumen.
4. A self-starter who has effective time management and prioritisation skills.
5. You have excellent change management skills with self-motivation, a digital mindset, and a willingness to challenge the status quo.
6. You possess resilience to handle setbacks and hurdles with a problem-solving approach.
7. You will role model and promote a safe working environment for all, supporting our safety-first approach and well-being initiatives.
8. If you have a working knowledge in a customer service and/or call centre, revenue management, or financial environment, this would be an advantage.

Why you will love working with us:

We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion, and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed, and everyone can be themselves.

At BOC, we’re proud of the impact our products and services make to our customers and the world we operate in; our Customer Service Center is at the heart of this. You will lead, develop, and inspire a team of over 140 people to deliver the best-in-class experience for our customers. You will also own the Order to Cash processes. We are on a transformation journey, so if you are passionate about new technologies, digitalisation, and continuous improvement, now is an exciting time to join us, as you can make a real difference.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition and reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.

Grow to be your best and drive your career with the training and development opportunities we offer.