Associate - Digital Product Operations

American Express; Burgess Hill; Hybrid; GBP 40,000 - 80,000; Full time

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

Partner and Product Enablement (PPE) is part of NAS. The team is primarily responsible for onboarding customers onto American Express systems, establishing connectivity between customers and the American Express network, and certifying them to our standards. Our main customers are merchants, processors, network issuers, and acquirers. The mission of PPE is to ensure our business partners can successfully transact with the American Express network according to American Express specifications, policy, and regulations.

This role will be responsible for leading certification efforts to ensure customers can successfully connect to and complete specification-compliant transactions on the American Express Network. The successful candidate will be responsible for building strong relationships with existing and new partners, which requires excellent communication skills and professionalism. Owning and facilitating solutions as well as consultancy on certification challenges. Accountable for managing internal teams to support our customer needs. Managing initiatives (new products, capabilities, and regulatory requirements) which impact the certification processes.

Minimum Qualifications:

• Ability to build effective relationships with stakeholders and collaborate with various business units.
• Project management skills, including the ability to successfully manage multiple projects simultaneously.
• Effective communication skills (both verbal and written).
• Excellent customer service skills.
• Strong problem-solving skills.
• Ability to translate technical details to non-technical business partners.
• Strong attention to detail.
• Ability to effectively manage escalations.
• Ability to effectively prioritize and manage the completion of tasks.
• Strong will to win and able to work as part of a team.
• Knowledge and experience of payment industry, card and mobile payment products, and transaction processing.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.